What a difference a year makes.
Last year the California Obamacare insurance exchange, Covered California, was touted as the poster child for the Obamacare launch. Supporters said it worked well, enrolled lots of people, and was off to the kind of start that proved how successful Obamacare could be.
But after the second open enrollment new sign-ups have hit a wall, customer renewal rates are among the worst in the country, and consumer complaints are growing:
In a March 2013 post on this blog, I pointed out that Covered California was, at that time, getting $930 million in federal government money, including $250 million for marketing, to build and launch its services. Almost all of the other states building an exchange
got less than a third of California's budget. Also by comparison, I pointed out that the privately funded national web insurance broker Esurance.com received a total of $40 million in the late 1990s to launch its insurance website enrollment business.
So, what's really been going on behind the scenes at Covered California?
Former CBS News Emmy winning investigative journalist, Sharyl Attkisson, has a two part expose, "
Incompetence, Mismanagement Plague California's Obamacare Insurance Exchange" and "
Insider's Detail Culture of Secrecy at California's Obamacare Exchange" on
The Daily Signal, that fills in the details behind all of the high expense, poor consumer service, and now dismal enrollment results.
Among her findings:
- Shortly after the October 2013 launch, Covered California's systems ran into trouble that took months to fix and cost another $155 million putting the total federal investment in Covered California at $1.06 billion.
- Last fall, Covered California hoped to increase enrollment by 500,000 in the recent second open enrollment. But only an additional 7,098 selected a plan for 2015.
- Only 65% of Covered California's 2014 customers reenrolled for 2015. The rest dropped off the rolls.
- One leading Covered California insurance agent is quoted as saying, "I've got one family...their Covered California account shows three different effective dates." Attkisson goes on to quote him, "I've found out a woman's plan had been terminated, but they couldn't tell me why...I know their [Covered California's] enrollment numbers aren't right. They're marketing themselves [to generate] fees." Attkisson concluded, "[The agent's] once cheerful blog has turned into a consumer chronicle of Covered California's tribulations."
But in California, the spin continues. From Attkisson's report:
"New enrollment for 2015 coverage is strong and has brought in consumers who our marketing and outreach targeted,' said Covered California Executive Director Peter Lee, overlooking the fact that his organization's retention of last year's customers was among the lowest in the country."
Now, I want to reiterate something: $1 billion for a website and insurance marketing organization––and a one-star rating. Folks, you also need to see those
Yelp reviews.
Why are Obamacare’s polling numbers so low?
The Kaiser Family Foundation released a poll Tuesday showing that public opinion is divided on the Affordable Care Act, also known as Obamacare. Forty-three percent of respondents reported that they approve of the health-care law, and 42 percent said they disapprove. That’s a marked improvement from much of the last year. But those of us who believe that the ACA is decent policy that’s working fairly well still need to ask: Why do its polling numbers remain so low?
At least part of the answer is that the ACA’s primary purpose was to cover people who had severe trouble affording insurance, and most Americans didn’t have this problem.
The ACA is at its core a coverage-expansion policy. It enlarged Medicaid and designed special marketplaces to give people who had limited or no access to private health coverage the ability to get quality insurance. That class of people included low-income Americans and uninsured or under-insured Americans with expensive preexisting conditions. Most people weren’t in those categories. According to polling numbers Gallup reported in January,
the rate of uninsured peaked in 2013 at 18 percent, meaning 82 percent of Americans had coverage before the law fully phased in, and most got it in fairly stable “large group” plans, often from their employers, or in preexisting federal health-care programs.
Yes, the ACA has a variety of provisions meant to help people who had insurance before the law. It requires insurers to allow children to stay on their parents’ insurance plans until age 26. It is supposed to promote competition and price control among insurers in new, well-functioning health-care markets that can’t turn people away. Among other things, that will make people feel more comfortable buying insurance on their own, which enables them to leave jobs they kept merely for the health-care benefits. The law also requires a minimum level of quality among health-care plans, which helps some of the previously insured as well as the newly insured. Programs that punish preventable hospital re-admissions and promote better hospital care, meanwhile, are showing promise driving down medical mistakes.
But many of these benefits either aren’t clear to most Americans or aren’t associated with Obamacare in people’s minds.
Fifty-six percent of Americans polled by Kaiser said the law has had no direct impact on them or their families. This number might change as the law phases in, but that’s where it stands now.
Morning Plum: Battle over Florida Medicaid expansion goes wild
Your humble blogger has been tracking the battle over the Medicaid expansion in Florida, because it’s a really big deal. If the administration can get Governor Rick Scott and state House Republicans to accept the expansion, it could help weaken the blockade against it that conservatives have built in other states, which has slowed down Obamacare’s health coverage expansion after a number of states accepted it last year.
Now things are getting truly crazy in Florida. Legislators who oppose the Medicaid expansion are locking reporters out of meetings about the issue. And Republicans who support it are saying this episode is now reflecting badly on the national GOP.
Background: State Senate Republicans support a “conservative” version of the expansion. The administration may withhold federal money for the Low Income Pool — which pays hospitals to treat the uninsured — that Scott and Republicans prefer, and instead wants Florida to take the expansion money, which would cover at least 800,000 Floridians. But that’s Obamacare, so Americans for Prosperity, Governor Scott and state House Republicans are dug in against it. Result: A budget impasse that’s
imperiling, among other things, the
tax cuts Republicans want.
Florida House Republicans just discussed the showdown over health care in a secret meeting in Tallahassee. But they may not have realized a veteran Associated Press reporter was listening through the door. AP reporter Gary Fineout held his ear to the closed door, because House leaders would not let the public see or hear what they’re doing.
State law bans three or more lawmakers from discussing pending legislation behind closed doors. But the House Republicans walked right past the journalists, then locked out the media, in order to privately discuss the legislative battle over health care. Representative John Wood chanted ‘liberty’ as he walked past reporters camped in the hallway…
“It’s important for our members to ask questions and that’s what they did,” said House Speaker Steve Crisafulli. He said they did not discuss pending legislation. But when Crisafulli was told that [he] was overheard telling members to ‘stand like a rock on the issue,’ he justified his remarks by saying there is no legislation in the house on Medicaid expansion.
About Representative Wood chanting “liberty” at the assembled reporters: It’s worth noting that state House Republicans and Scott want federal money to cover health care in the form of LIP; they just don’t want it if it’s part of “Obamacare.” Their ostensible reason is that the feds can’t be trusted to keep their end of the Medicaid bargain, leaving the state on the hook. But state Senate Republicans
reject that argument.
Florida reporter Marc Caputo notes that the impasse could result in a government shutdown, which could hurt the state’s economy. And one Senate Republican is
now arguing that the whole mess could be a “problem” for “the image of the Republican Party in America.”
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