The Business of Health Care Depends on Exploiting Doctors and Nurses
by Danielle Ofri - NYT - June 9, 2019
You are
at your daughter’s recital and you get a call that your elderly
patient’s son needs to talk to you urgently. A colleague has a family
emergency and the hospital needs you to work a double shift. Your
patient’s M.R.I. isn’t covered and the only option is for you to call
the insurance company and argue it out. You’re only allotted 15 minutes
for a visit, but your patient’s medical needs require 45.
These quandaries are standard issue for doctors and nurses. Luckily, the response is usually standard issue as well: An overwhelming majority do the right thing for their patients, even at a high personal cost.
It is true that health care has become corporatized to an almost unrecognizable degree. But it is also true that most clinicians remain committed to the ethics that brought them into the field in the first place. This makes the hospital an inspiring place to work.
Increasingly, though, I’ve come to the uncomfortable realization that this ethic that I hold so dear is being cynically manipulated. By now, corporate medicine has milked just about all the “efficiency” it can out of the system. With mergers and streamlining, it has pushed the productivity numbers about as far as they can go. But one resource that seems endless — and free — is the professional ethic of medical staff members.
These quandaries are standard issue for doctors and nurses. Luckily, the response is usually standard issue as well: An overwhelming majority do the right thing for their patients, even at a high personal cost.
It is true that health care has become corporatized to an almost unrecognizable degree. But it is also true that most clinicians remain committed to the ethics that brought them into the field in the first place. This makes the hospital an inspiring place to work.
Increasingly, though, I’ve come to the uncomfortable realization that this ethic that I hold so dear is being cynically manipulated. By now, corporate medicine has milked just about all the “efficiency” it can out of the system. With mergers and streamlining, it has pushed the productivity numbers about as far as they can go. But one resource that seems endless — and free — is the professional ethic of medical staff members.
This
ethic holds the entire enterprise together. If doctors and nurses
clocked out when their paid hours were finished, the effect on patients
would be calamitous. Doctors and nurses know this, which is why they
don’t shirk. The system knows it, too, and takes advantage.
The demands on medical professionals have escalated relentlessly in the past few decades, without a commensurate expansion of time and resources. For starters, patients are sicker these days. The medical complexity per patient — the number and severity of chronic conditions — has steadily increased, meaning that medical encounters are becoming ever more involved. They typically include more illnesses to treat, more medications to administer, more complications to handle — all in the same-length office or hospital visit.
By far the biggest culprit of the mushrooming workload is the electronic medical record, or E.M.R. It has burrowed its tentacles into every aspect of the health care system.
There are many salutary aspects of the E.M.R., and no one wants to go back to the old days of chasing down lost charts and deciphering inscrutable handwriting. But the data entry is mind-numbing and voluminous. Primary-care doctors spend nearly two hours typing into the E.M.R. for every one hour of direct patient care. Most of us are now putting in hours of additional time each day for the same number of patients.
In a factory, if 30 percent more items were suddenly dropped onto an assembly line, the process would grind to a halt. Imagine a plumber or a lawyer doing 30 percent more work without billing for it. But in health care there is a wondrous elasticity — you can keep adding work and magically it all somehow gets done. The nurse won’t take a lunch break if the ward is short of staff members. The doctor will “squeeze in” the extra patients.
The demands on medical professionals have escalated relentlessly in the past few decades, without a commensurate expansion of time and resources. For starters, patients are sicker these days. The medical complexity per patient — the number and severity of chronic conditions — has steadily increased, meaning that medical encounters are becoming ever more involved. They typically include more illnesses to treat, more medications to administer, more complications to handle — all in the same-length office or hospital visit.
By far the biggest culprit of the mushrooming workload is the electronic medical record, or E.M.R. It has burrowed its tentacles into every aspect of the health care system.
There are many salutary aspects of the E.M.R., and no one wants to go back to the old days of chasing down lost charts and deciphering inscrutable handwriting. But the data entry is mind-numbing and voluminous. Primary-care doctors spend nearly two hours typing into the E.M.R. for every one hour of direct patient care. Most of us are now putting in hours of additional time each day for the same number of patients.
In a factory, if 30 percent more items were suddenly dropped onto an assembly line, the process would grind to a halt. Imagine a plumber or a lawyer doing 30 percent more work without billing for it. But in health care there is a wondrous elasticity — you can keep adding work and magically it all somehow gets done. The nurse won’t take a lunch break if the ward is short of staff members. The doctor will “squeeze in” the extra patients.
The E.M.R. is now
“conveniently available” to log into from home. Many of my colleagues
devote their weekends and evenings to the spillover work. They feel they
can’t sign off until they’ve documented all the critical details of
their patients’ complex medical histories, followed up on all the test
results, sorted out all the medication inconsistencies, and responded to
all the calls and messages from patients. This does not even include
the hours of compliance modules, annual mandates and administrative
requirements that they are expected to complete “between patients.”
For most doctors and nurses, it is unthinkable to walk away without completing your work because dropping the ball could endanger your patients. I stop short of accusing the system of drawing up a premeditated business plan to manipulate medical professionalism into free labor. Rather, I see it as a result of administrative creep. One additional task after another is piled onto the clinical staff members, who can’t — and won’t — say no. Patients keep getting their medications and their surgeries and their office visits. From an administrative perspective, all seems to be purring along just fine.
But it’s not fine. This month the World Health Organization recognized the serious effects of burnout from chronic workplace stress. Burnout levels among doctors are at new highs, far worse than among the general population, and increasing relentlessly. Burnout among nurses is similarly rising and is highest among those on the front line of patient care. Doctors and nurses commit suicide at higher rates than in almost any other profession. Higher levels of burnout are also associated with more medical errors and compromised patient safety.
This status quo is not sustainable — not for medical professionals and not for our patients.
Mission statements for health care systems and hospitals are replete with terms like “excellence,” “high-quality” and “commitment.” While these may sound like Madison Avenue buzzwords on a slick brochure, they represent the core values of the people who labor in these institutions. Health care is by no means perfect, but what good exists is because of individuals who strive to do the right thing.
It is this very ethic that is being exploited every day to keep the enterprise afloat.
The health care system needs to be restructured to reflect the realities of patient care. From 1975 to 2010, the number of health care administrators increased 3,200 percent. There are now roughly 10 administrators for every doctor. If we converted even half of those salary lines to additional nurses and doctors, we might have enough clinical staff members to handle the work. Health care is about taking care of patients, not paperwork.
Those at the top need to think about the ramifications of their decisions. Counting on nurses and doctors to suck it up because you know they won’t walk away from their patients is not just bad strategy. It’s bad medicine.
https://www.nytimes.com/2019/06/08/opinion/sunday/hospitals-doctors-nurses-burnout.html?
For most doctors and nurses, it is unthinkable to walk away without completing your work because dropping the ball could endanger your patients. I stop short of accusing the system of drawing up a premeditated business plan to manipulate medical professionalism into free labor. Rather, I see it as a result of administrative creep. One additional task after another is piled onto the clinical staff members, who can’t — and won’t — say no. Patients keep getting their medications and their surgeries and their office visits. From an administrative perspective, all seems to be purring along just fine.
But it’s not fine. This month the World Health Organization recognized the serious effects of burnout from chronic workplace stress. Burnout levels among doctors are at new highs, far worse than among the general population, and increasing relentlessly. Burnout among nurses is similarly rising and is highest among those on the front line of patient care. Doctors and nurses commit suicide at higher rates than in almost any other profession. Higher levels of burnout are also associated with more medical errors and compromised patient safety.
This status quo is not sustainable — not for medical professionals and not for our patients.
Mission statements for health care systems and hospitals are replete with terms like “excellence,” “high-quality” and “commitment.” While these may sound like Madison Avenue buzzwords on a slick brochure, they represent the core values of the people who labor in these institutions. Health care is by no means perfect, but what good exists is because of individuals who strive to do the right thing.
It is this very ethic that is being exploited every day to keep the enterprise afloat.
The health care system needs to be restructured to reflect the realities of patient care. From 1975 to 2010, the number of health care administrators increased 3,200 percent. There are now roughly 10 administrators for every doctor. If we converted even half of those salary lines to additional nurses and doctors, we might have enough clinical staff members to handle the work. Health care is about taking care of patients, not paperwork.
Those at the top need to think about the ramifications of their decisions. Counting on nurses and doctors to suck it up because you know they won’t walk away from their patients is not just bad strategy. It’s bad medicine.
https://www.nytimes.com/2019/06/08/opinion/sunday/hospitals-doctors-nurses-burnout.html?
Mar-a-Lago Comes for British Health
Of privatization, cronyism and trade deals.
by Paul Krugman - NYT - June 6, 2019
Probably everyone who followed Donald Trump’s visit to
Britain has a favorite scene of diplomatic debacle. But the moment that
probably did the most to poison relations with our oldest ally — and
undermine whatever chance there was for the “phenomenal” trade deal
Trump claimed to be offering — was Trump’s apparent suggestion that such a deal would involve opening up Britain’s National Health Service to U.S. private companies.
It says something about the qualities of our current president that the best argument anyone has made in his defense is that he didn’t know what he was talking about. He does, however, know what the N.H.S. is — he just doesn’t understand its role in British life.
After all, last year he tweeted that Britons were marching in the streets to protest a health system that was “going broke and not working.” Actually, the demonstrations were in favor of the N.H.S., calling for more government funding.
But never mind what was going on in Trump’s mind. Let’s focus instead on the fact that no American politician, Trump least of all, has any business giving other countries advice on health care. For we have the worst-performing health care system in the advanced world — and Trump is doing all he can to degrade it further.
It says something about the qualities of our current president that the best argument anyone has made in his defense is that he didn’t know what he was talking about. He does, however, know what the N.H.S. is — he just doesn’t understand its role in British life.
After all, last year he tweeted that Britons were marching in the streets to protest a health system that was “going broke and not working.” Actually, the demonstrations were in favor of the N.H.S., calling for more government funding.
But never mind what was going on in Trump’s mind. Let’s focus instead on the fact that no American politician, Trump least of all, has any business giving other countries advice on health care. For we have the worst-performing health care system in the advanced world — and Trump is doing all he can to degrade it further.
Although the Affordable Care Act expanded health coverage and increased the role of Medicaid, most Americans still get their insurance (if they get it at all) from private companies and get treated at for-profit hospitals and clinics. In other countries, like Canada, the government pays the bills, but health providers are private. Britain, however, has true socialized medicine: The government owns the hospitals and pays the doctors.
So how does that system work? Far better than is dreamed of in conservative philosophy.
First of all, medical bills simply aren’t an issue for British families. They don’t have to worry about being bankrupted by the cost of treatment, or having to forgo essential care because they can’t afford the deductibles.
You might think that providing this kind of universal coverage is prohibitively expensive. In reality, however, Britain spends less than half as much per person on health care as we do.
Is the health care any good? Judging from the results, yes. Britons have higher life expectancy than we do, much lower infant mortality, and much lower “mortality amenable to health care.”
Does this mean that America should adopt a British-type system? Not necessarily.
There are, it turns out, multiple ways to provide universal health care: Canadian-style single-payer also works, as do systems of competing private providers, as in Switzerland, as long as the government does a good job of regulation and provides adequate subsidies for lower-income families.
But the N.H.S. works. It has its problems — what system doesn’t? — but there’s a reason the British love it.
Now, my experience in dealing with U.S. conservatives on health care issues is that they simply refuse to believe that other countries’ systems work better than our own. Their ideology says that the private sector is always better than government, and this trumps any and all evidence.
Indeed, it leads them to reject the government-run pieces of our own system that work fairly well. Which brings me to the reason Donald Trump is the last person who should be criticizing the N.H.S.
You see, America does have its own miniature version of the N.H.S.: the Department of Veterans Affairs’ Veterans Health Administration, which runs a network of hospitals and clinics. And like the N.H.S., the V.H.A. works pretty well.
Some of you are probably shaking your heads, because you’ve heard terrible things about the V.H.A. — tales of vast inefficiency and long waits for treatment. But there’s a reason you’ve heard these tales: They’ve been systematically spread by politicians and right-wing organizations that seize on problem cases as part of a drive to dismantle and privatize the system.
Does this mean that America should adopt a British-type system? Not necessarily.
There are, it turns out, multiple ways to provide universal health care: Canadian-style single-payer also works, as do systems of competing private providers, as in Switzerland, as long as the government does a good job of regulation and provides adequate subsidies for lower-income families.
But the N.H.S. works. It has its problems — what system doesn’t? — but there’s a reason the British love it.
Now, my experience in dealing with U.S. conservatives on health care issues is that they simply refuse to believe that other countries’ systems work better than our own. Their ideology says that the private sector is always better than government, and this trumps any and all evidence.
Indeed, it leads them to reject the government-run pieces of our own system that work fairly well. Which brings me to the reason Donald Trump is the last person who should be criticizing the N.H.S.
You see, America does have its own miniature version of the N.H.S.: the Department of Veterans Affairs’ Veterans Health Administration, which runs a network of hospitals and clinics. And like the N.H.S., the V.H.A. works pretty well.
Some of you are probably shaking your heads, because you’ve heard terrible things about the V.H.A. — tales of vast inefficiency and long waits for treatment. But there’s a reason you’ve heard these tales: They’ve been systematically spread by politicians and right-wing organizations that seize on problem cases as part of a drive to dismantle and privatize the system.
But this good record may soon change. Historically policy at the V.H.A., like policy at the N.H.S., has been set largely by medical professionals. But last year reporting by ProPublica revealed that much of Veterans Affairs’ policy is now being set, not by duly appointed officials, but by a trio of Trump cronies whom insiders call the “Mar-a-Lago crowd.”
Leading the troika, by the way, is Ike Perlmutter, the chairman of Marvel Entertainment. And if you believe that Perlmutter’s influence will lead to lower costs and better care for our nation’s veterans, you probably also believe that Captain America is real.
Which brings us back to those N.H.S. remarks. Whatever the president thought he was saying, his host country had every reason to hear them as a hint that a trade deal would bring Trump-style privatization and cronyism to British health care. And that would indeed be “phenomenal.”
https://www.nytimes.com/2019/06/06/opinion/health-care-nhs-trump.html?action=click&module=Opinion&pgtype=Homepage
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