VA Care: Still the Best Care Anywhere?
By Phillip Longman
Washington Monthly, June 3, 2014
Last week, when I accepted an invitation to go on Hugh Hewitt’s nationally syndicated talk show, his first question to me was, “So how does it feel to be the author of a book about the VA that has been thoroughly discredited?”
Well, yes, as the author of the title "Best Care Anywhere, Why VA Health Care would be Better for Everyone," it’s been dispiriting to have it confirmed by a preliminary inspector general’s report that some frontline VA employees in Phoenix and elsewhere have been gaming a key performance metric regarding wait times. But what’s really has me enervated is how the dominate media narrative of the VA “scandal” has become so essentially misleading and damaging to the cause of the health care delivery system reform.
I don’t mean just the fulminations of the right-wing press. It’s nothing new when Fox rolls out Ollie North to proclaim that any real or reported failure of the VA is proof of the case against socialized medicine.
I’m also talking about the work of hard-working and earnest reporters, who due to a combination insufficient background knowledge and the conventions of Washington scandal coverage, wind up giving the public a fundamentally false idea of how well the VA is performing as an institution. Over the next several days, I plan to make a series of posts here at Political Animal that I hope will be helpful to those covering the story, or for those who are just trying to get the full context for forming an opinion.
Today, let’s just start by scrutinizing the now almost universal assumption that there is a “systemic” problem at VA hospitals with excessive wait times. Even progressives, including the likes of Jon Stewart and Bill Maher, seem predisposed to believe this for their different reasons. Some voices, like my former colleague Brian Beutler of The New Republic, even speculate that the scandal may ultimately bounce in a way that harms the Republicans more than it does the Democrats.
But before we go there, can we get clear on just what the underlying reality is? There is, to be sure, a systemic backlog of vets of all ages trying to establish eligibility for VA health care. This is due to absurd laws passed by Congress, which reflect on all us, that make veterans essentially prove that they are “worthy” of VA treatment (about which more later). But this backlog often gets confused with the entirely separate issue of whether those who get into system face wait times that are longer than what Americans enrolled in non-VA health care plans generally must endure.
Just what do we know about how crowded VA hospitals are generally? Here’s a key relevant fact that is just the opposite of what most people think. For all the wars we’ve been fighting, the veterans population has been falling sharply (pdf). Nationwide, their number fell by 17 percent between 2000 and 2014, primarily due to the passing of the huge cohorts of World War II- and Korea War-era vets. The decline has been particularly steep in California and throughout much of New England, the Mid-Atlantic and industrial Midwest, where the fall off has ranged between 21 percent and 36.7 percent.
Reflecting this decline, as well a general trend toward more outpatient services, many VA hospitals in these areas, including flagship facilities, want for nothing except sufficient numbers of patients to maintain their long-term viability. I have visited VA hospitals around the county and often been unnerved by how empty they are. When I visited two of the VA’s four state-of-the-art, breathtakingly advanced polytrauma units, in Palo Alto and Minneapolis, there was hardly a patient to be found.
But at the same time there is a comparatively small countertrend that results from large migrations of aging veterans from the Rust Belt and California to lower-cost retirement centers in the Sun Belt. And this flow, combined with more liberal eligibility standards that allow more Vietnam vets to receive VA treatment for such chronic conditions as ischemic heart disease and Parkinson’s, means that in some of these areas, such as Phoenix, VA capacity is indeed under significant strain.
http://www.pnhp.org/print/news/2014/june/va-care-still-the-best-care-anywhere
Washington Monthly, June 3, 2014
Last week, when I accepted an invitation to go on Hugh Hewitt’s nationally syndicated talk show, his first question to me was, “So how does it feel to be the author of a book about the VA that has been thoroughly discredited?”
Well, yes, as the author of the title "Best Care Anywhere, Why VA Health Care would be Better for Everyone," it’s been dispiriting to have it confirmed by a preliminary inspector general’s report that some frontline VA employees in Phoenix and elsewhere have been gaming a key performance metric regarding wait times. But what’s really has me enervated is how the dominate media narrative of the VA “scandal” has become so essentially misleading and damaging to the cause of the health care delivery system reform.
I don’t mean just the fulminations of the right-wing press. It’s nothing new when Fox rolls out Ollie North to proclaim that any real or reported failure of the VA is proof of the case against socialized medicine.
I’m also talking about the work of hard-working and earnest reporters, who due to a combination insufficient background knowledge and the conventions of Washington scandal coverage, wind up giving the public a fundamentally false idea of how well the VA is performing as an institution. Over the next several days, I plan to make a series of posts here at Political Animal that I hope will be helpful to those covering the story, or for those who are just trying to get the full context for forming an opinion.
Today, let’s just start by scrutinizing the now almost universal assumption that there is a “systemic” problem at VA hospitals with excessive wait times. Even progressives, including the likes of Jon Stewart and Bill Maher, seem predisposed to believe this for their different reasons. Some voices, like my former colleague Brian Beutler of The New Republic, even speculate that the scandal may ultimately bounce in a way that harms the Republicans more than it does the Democrats.
But before we go there, can we get clear on just what the underlying reality is? There is, to be sure, a systemic backlog of vets of all ages trying to establish eligibility for VA health care. This is due to absurd laws passed by Congress, which reflect on all us, that make veterans essentially prove that they are “worthy” of VA treatment (about which more later). But this backlog often gets confused with the entirely separate issue of whether those who get into system face wait times that are longer than what Americans enrolled in non-VA health care plans generally must endure.
Just what do we know about how crowded VA hospitals are generally? Here’s a key relevant fact that is just the opposite of what most people think. For all the wars we’ve been fighting, the veterans population has been falling sharply (pdf). Nationwide, their number fell by 17 percent between 2000 and 2014, primarily due to the passing of the huge cohorts of World War II- and Korea War-era vets. The decline has been particularly steep in California and throughout much of New England, the Mid-Atlantic and industrial Midwest, where the fall off has ranged between 21 percent and 36.7 percent.
Reflecting this decline, as well a general trend toward more outpatient services, many VA hospitals in these areas, including flagship facilities, want for nothing except sufficient numbers of patients to maintain their long-term viability. I have visited VA hospitals around the county and often been unnerved by how empty they are. When I visited two of the VA’s four state-of-the-art, breathtakingly advanced polytrauma units, in Palo Alto and Minneapolis, there was hardly a patient to be found.
But at the same time there is a comparatively small countertrend that results from large migrations of aging veterans from the Rust Belt and California to lower-cost retirement centers in the Sun Belt. And this flow, combined with more liberal eligibility standards that allow more Vietnam vets to receive VA treatment for such chronic conditions as ischemic heart disease and Parkinson’s, means that in some of these areas, such as Phoenix, VA capacity is indeed under significant strain.
http://www.pnhp.org/print/news/2014/june/va-care-still-the-best-care-anywhere
VA Care: Still the Best Care Anywhere? Part II
By Phillip Longman
Washington Monthly, June 5, 2014
On Tuesday, I offered some background information that called into question the now almost universal assumption that there is a “systemic” problem at VA hospitals with excessive wait times. Yes, VA hospitals in some Sunbelt retirement meccas like Phoenix face serious capacity issues due to the large number of aging vets who have moved to such areas. But in most parts of the country a shrinking population of vets threatens to force the closure of many VA hospitals for lack of patients.
Now let’s consider another, more serious, and often conflated wait time issue surrounding the VA—one that also been bringing forth all kinds of claims and accusations that are in desperate need of being put into context. I’m talking about the huge backlog of vets caught in the often protracted process of just trying to establish their eligibility for VA care.
This issue is confusing to most people, including many in the military, because they assume that vets are legally entitled to VA care, just like most seniors are entitled to Medicare or Social Security. But VA care is not an entitlement. Rather, reflecting the public’s deeply conflicted and often changing views about veterans, access to VA care is limited to vets who can establish that are “deserving” according to convoluted, arcane, and often impossible-to-prove sets of ever evolving metrics and standards.
In general and on paper, combat vets returning from Afghanistan and Iraq have access at least some VA health care for five years, few questions asked. But after that, they join most vets in having to demonstrate their worthiness for treatment by the VA. In general, to get or keep access to VA care most vets must either meet a strict means test or prove that they suffer from specific disabilities directly resulting from their military service.
Now if you want a sense of how inane, insane and time consuming the process of adjudicating such rules can be, then check out this, very typical case, recently brought before the Board of Veterans’ Appeal. Here we have an aging vet who is seeking access to the VA health care by claiming that during his service as a marine in late 1950’s and early 1960s he was exposed to the sound of grenades and gunfire, and that this exposure has since resulted in his hearing becoming so bad that it is disabling.
Now think of what proving (or disproving) this claim involves. Just establishing that he was in the military may well be a problem, due a 1973 fire in St. Louis that destroyed many military service records going back decades before. Today, if one picks up the membership magazine of the Vietnam Veterans of America, one finds pages of fine-print notices in which vets with missing records are searching for witnesses who can testify they were indeed once in the service.
But let’s assume the man filing this case can prove he was in the military and honorably discharged. Then he has to come up with the hearing test he took upon joining the military in 1956. And then he needs to get his hands on the hearing test he took upon discharge in 1962. And then he needs paperwork from doctors showing the extent of his hearing loss now. And then (and here’s the really big one) he needs to prove that his initial hearing loss really did result from being to exposed to too much gun fire and explosions during military service, as opposed to too much rock and roll, and that the subsequent worsening of his condition is not just a function of aging or some other chronic problem.
http://www.pnhp.org/print/news/2014/june/va-care-still-the-best-care-anywhere-part-ii
Washington Monthly, June 5, 2014
On Tuesday, I offered some background information that called into question the now almost universal assumption that there is a “systemic” problem at VA hospitals with excessive wait times. Yes, VA hospitals in some Sunbelt retirement meccas like Phoenix face serious capacity issues due to the large number of aging vets who have moved to such areas. But in most parts of the country a shrinking population of vets threatens to force the closure of many VA hospitals for lack of patients.
Now let’s consider another, more serious, and often conflated wait time issue surrounding the VA—one that also been bringing forth all kinds of claims and accusations that are in desperate need of being put into context. I’m talking about the huge backlog of vets caught in the often protracted process of just trying to establish their eligibility for VA care.
This issue is confusing to most people, including many in the military, because they assume that vets are legally entitled to VA care, just like most seniors are entitled to Medicare or Social Security. But VA care is not an entitlement. Rather, reflecting the public’s deeply conflicted and often changing views about veterans, access to VA care is limited to vets who can establish that are “deserving” according to convoluted, arcane, and often impossible-to-prove sets of ever evolving metrics and standards.
In general and on paper, combat vets returning from Afghanistan and Iraq have access at least some VA health care for five years, few questions asked. But after that, they join most vets in having to demonstrate their worthiness for treatment by the VA. In general, to get or keep access to VA care most vets must either meet a strict means test or prove that they suffer from specific disabilities directly resulting from their military service.
Now if you want a sense of how inane, insane and time consuming the process of adjudicating such rules can be, then check out this, very typical case, recently brought before the Board of Veterans’ Appeal. Here we have an aging vet who is seeking access to the VA health care by claiming that during his service as a marine in late 1950’s and early 1960s he was exposed to the sound of grenades and gunfire, and that this exposure has since resulted in his hearing becoming so bad that it is disabling.
Now think of what proving (or disproving) this claim involves. Just establishing that he was in the military may well be a problem, due a 1973 fire in St. Louis that destroyed many military service records going back decades before. Today, if one picks up the membership magazine of the Vietnam Veterans of America, one finds pages of fine-print notices in which vets with missing records are searching for witnesses who can testify they were indeed once in the service.
But let’s assume the man filing this case can prove he was in the military and honorably discharged. Then he has to come up with the hearing test he took upon joining the military in 1956. And then he needs to get his hands on the hearing test he took upon discharge in 1962. And then he needs paperwork from doctors showing the extent of his hearing loss now. And then (and here’s the really big one) he needs to prove that his initial hearing loss really did result from being to exposed to too much gun fire and explosions during military service, as opposed to too much rock and roll, and that the subsequent worsening of his condition is not just a function of aging or some other chronic problem.
http://www.pnhp.org/print/news/2014/june/va-care-still-the-best-care-anywhere-part-ii
How VA Outsourcing Hurts Veterans
By Phillip Longman
Washington Monthly, June 8, 2014
On Thursday, Sen. Bernie Sanders, chairman of the Senate Veterans Affairs Committee, announced that he had reached a compromise with John McCain and other Senate Republicans on how to fix whatever it is that needs fixing at the VA. The legislation contains some good ideas, like providing for the hiring of more doctors and nurses where they are needed. But the bill also contains one provision that is a significant concession to Republican enemies of government. If enacted, it would lower the quality of health care received by veterans while setting back the movement for health care delivery system reform generally.
This is the provision in the draft legislation that would, according to a Senate Veterans Committee press release, “allow veterans living more than 40 miles from a VA hospital or clinic to access more convenient private care.” Given all the headlines about excessive wait times and backlogs at the VA, that might sound smart at first hearing, but in practice it could well lead to a disaster.
To begin with, as most people in this debate don’t seem to know or care to remember, the VA already engages in extensive outsourcing of medical services. For example, under the Bush Administration, the VA began contracting with Humana to provide care to veterans in rural areas, a program that continues under the Access Received Closer to Home project. In 2009, the Senate Veterans Affairs committee determined that the VA was already outsourcing some $3 billion year to private providers.
By 2012, the Obama administration had continued the trend to the point that the public employee unions that represent VA employees were screaming. “Contract physicians and nurses lack the specialized skills and best practices of clinicians who dedicate their lives to serving the veteran population as VA employees,” complained Alma Lee, National VA Council President for the American Federation of Government Employees. “Excessive contracting out has put many medical centers in the red, without benefitting the patient.”
Now to be sure, some of this outsourcing makes sense. It’s not cost-effective to maintain VA hospitals or even clinics in many remote areas. Due to the declining population of veterans, the VA lacks a sufficient volume of patients even in some developed areas to be able to justify using its own specialists.
But even at its current scale, the outsourcing of VA care has already been fraught with problems. One comes from just the generic hazards of government contracting. In 2009, the VA Inspector General (pdf) found that 37 percent of the $3.2 billion the VA had paid out the year before to private health care providers was improperly paid. Not only does outsourcing create new administrative costs and burdens for procuring and managing contracts. It also opens up opportunities for crony deals and all the kinds fraudulent billing by private doctors that bedevils Medicare and Medicaid.
Far more potentially tragic, however, is what further privatization of the VA would do the quality of care received by veterans. It’s not just that it would threaten the closure of more VA hospitals, thereby making the highly specialized prosthetic and trauma care they offer to disabled veterans more difficult to obtain. Even routine care would suffer in quality as well.
To understand why, consider that health care quality experts are virtually unanimous in identifying fragmentation of care as the one of the largest, if not the largest failures of U.S. health care outside of the VA. Here, for example, is the diagnosis of the of the National Quality Forum, a non-profit organization dedicated to improving healthcare quality:
http://www.pnhp.org/print/news/2014/june/how-va-outsourcing-hurts-veterans
Washington Monthly, June 8, 2014
On Thursday, Sen. Bernie Sanders, chairman of the Senate Veterans Affairs Committee, announced that he had reached a compromise with John McCain and other Senate Republicans on how to fix whatever it is that needs fixing at the VA. The legislation contains some good ideas, like providing for the hiring of more doctors and nurses where they are needed. But the bill also contains one provision that is a significant concession to Republican enemies of government. If enacted, it would lower the quality of health care received by veterans while setting back the movement for health care delivery system reform generally.
This is the provision in the draft legislation that would, according to a Senate Veterans Committee press release, “allow veterans living more than 40 miles from a VA hospital or clinic to access more convenient private care.” Given all the headlines about excessive wait times and backlogs at the VA, that might sound smart at first hearing, but in practice it could well lead to a disaster.
To begin with, as most people in this debate don’t seem to know or care to remember, the VA already engages in extensive outsourcing of medical services. For example, under the Bush Administration, the VA began contracting with Humana to provide care to veterans in rural areas, a program that continues under the Access Received Closer to Home project. In 2009, the Senate Veterans Affairs committee determined that the VA was already outsourcing some $3 billion year to private providers.
By 2012, the Obama administration had continued the trend to the point that the public employee unions that represent VA employees were screaming. “Contract physicians and nurses lack the specialized skills and best practices of clinicians who dedicate their lives to serving the veteran population as VA employees,” complained Alma Lee, National VA Council President for the American Federation of Government Employees. “Excessive contracting out has put many medical centers in the red, without benefitting the patient.”
Now to be sure, some of this outsourcing makes sense. It’s not cost-effective to maintain VA hospitals or even clinics in many remote areas. Due to the declining population of veterans, the VA lacks a sufficient volume of patients even in some developed areas to be able to justify using its own specialists.
But even at its current scale, the outsourcing of VA care has already been fraught with problems. One comes from just the generic hazards of government contracting. In 2009, the VA Inspector General (pdf) found that 37 percent of the $3.2 billion the VA had paid out the year before to private health care providers was improperly paid. Not only does outsourcing create new administrative costs and burdens for procuring and managing contracts. It also opens up opportunities for crony deals and all the kinds fraudulent billing by private doctors that bedevils Medicare and Medicaid.
Far more potentially tragic, however, is what further privatization of the VA would do the quality of care received by veterans. It’s not just that it would threaten the closure of more VA hospitals, thereby making the highly specialized prosthetic and trauma care they offer to disabled veterans more difficult to obtain. Even routine care would suffer in quality as well.
To understand why, consider that health care quality experts are virtually unanimous in identifying fragmentation of care as the one of the largest, if not the largest failures of U.S. health care outside of the VA. Here, for example, is the diagnosis of the of the National Quality Forum, a non-profit organization dedicated to improving healthcare quality:
CARE COORDINATION IS A VITAL aspect of health and healthcare services. Many patients often see multiple physicians and care providers a year, which can lead to more harm, disease burden, and overuse of services than if care were coordinated. This is particularly evident for people with chronic conditions and those at high risk for co-morbidities, who often are expected to navigate a complex healthcare system. Despite efforts to reduce problems through various initiatives and programs—such as care/case management—poor communication, medication errors, and preventable hospital readmissions are still substantial.Indeed, they are. And superior coordination of care is one main reason why the VA, despite it flaws, continues to outperform most other health care providers in most measures of health care quality.
http://www.pnhp.org/print/news/2014/june/how-va-outsourcing-hurts-veterans
A progressive alternative to Obamacare
—UPDATED
It’s an apt description of the new job Gobeille stumbled into last fall. As the chair of Vermont’s Green Mountain Care Board, this plainspoken entrepreneur is overseeing one of the boldest social experiments in Vermont’s history, or the nation’s for that matter. Under his board’s guidance, the state is creating a health care system that will insure every Vermonter—regardless of income or employment—through a public entity that defines benefits, sets uniform prices for medical services, and covers patients’ bills.
That’s the dream anyway. President Obama’s Affordable Care Act gives private insurers control of the market through 2016, but Vermont lawmakers have voted to adopt a single-payer system as soon as that federal mandate expires. If state officials can devise a viable financing plan—and keep all the critical stakeholders onboard—the transformation could come as soon as 2017.
“We’ve already agreed we want universal health care,” Gobeille says. “The challenge is to fund and deliver it in ways that everyone can live with. Some groups will benefit more than others, but we can’t leave anyone feeling ripped off. The winner-loser issue is the place where the alligators live.”
A bold alternative to Obamacare
Vermont’s plan is a radical departure from Obamacare, but it embodies the bolder vision the president once embraced as a candidate. “I see no reason why the United States of America, the wealthiest country in the history of the world, is spending 14 percent—14 percent!—of its gross national product on health care and cannot provide basic health insurance to everybody,” Obama told an AFL-CIO audience in 2008. “A single-payer health care plan, a universal health care plan—that’s what I’d like to see.”
By the time he signed the Affordable Care Act in March 2010, Obama had ditched that idea—along with the more modest one of letting consumers choose between public and private insurance plans. The advent of Obamacare was an epochal achievement, to be sure, but it leaves commercial insurers a dominant role, bets on market forces to control spiraling costs, and keeps large employers in charge of most people’s health care. Beyond the small subset of Americans (about 7% of those under 65) who buy insurance on the individual market, Obamacare simply preserves the status quo.
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