Pages

Thursday, July 27, 2023

Health Health Care Articles - July 27, 2023

 

Undoing Health System Monopolies May Be a Lost Cause

by Elizabeth Rosenthal -  - July 27, 2023

When Mark Finney moved to southwestern Virginia with his young family a decade ago, there were different hospital systems and a range of independent doctors to choose from.

But when his knee started aching in late 2020, he discovered that Ballad Health was the only game in town: He went to his longtime primary care doctor, now employed by Ballad, who sent him to an orthopedist’s office that had been purchased by Ballad. That doctor sent him to get an X-ray at a Ballad-owned facility and then he was referred to a physical therapy center called Mountain States Rehab that was now owned by Ballad as well.

Though none of the interventions took place in an actual hospital, all came with a hospital “facility fee.” When the price of P.T. doubled overnight — to nearly $200 for approximately 30 minutes — there was nowhere else to go, because Ballad Health effectively had a monopoly on care in 29 counties of the Appalachian Highlands in northeastern Tennessee, southwestern Virginia, northwestern North Carolina and southeastern Kentucky.

“I was stuck,” said Mr. Finney, a college professor. “My wife now drives 50 miles to see a doctor that’s not part of Ballad, and I don’t have a doctor anymore.”

Biden administration regulators have unleashed a blizzard of antitrust activity and have broadened the definition of the types of unfair competition they can target. Regulators blocked a merger between the publishing giants Penguin Random House and Simon & Schuster, saying it could have decreased author compensation and diminished the “diversity of our stories and ideas.” Regulators have filed suit to block JetBlue’s acquisition of Spirit Airlines on the grounds that the existence of the lower-cost Spirit kept fare increases by other carriers in check.

But while hospital mergers and creeping consolidation have arguably proved more traumatic and costly for countless Americans like Mr. Finney, they may prove harder to curtail.

After decades of unchecked mergers, health care is the land of giants, with one or two huge medical systems monopolizing care top-to-bottom in many cities, states and even whole regions of the country. Reams of economic research show that the level of hospital consolidation today — 75 percent of markets are now considered highly consolidated — decreases patient choice, impedes innovation, erodes quality and raises prices.

Ballad has generously contributed to performing arts and athletic centers as well as school bands. But, critics say, it has skimped on health care — closing I.C.U.s and reducing the number of nurses per ward — and demanded higher prices from insurers and patients. It has a habit of suing patients for unpaid bills. Its chief executive was paid about $4 million last year.

For many years in the last century the Federal Trade Commission made little effort to go to court to block hospital mergers because judges tended to rule that as nonprofit entities, hospitals were unlikely to use monopoly power to pursue abusive business practices. How wrong they were.

In 2021 President Biden ordered the F.T.C. to be more aggressive about hospital mergers and even to review those that had already occurred. But it is unclear if the agency has the tools to do much. “Regulators are 10 to 15 years behind and don’t have the resources — so that’s where we are,” said James Capretta, a senior fellow at the American Enterprise Institute.

The normal procedure for blocking proposed hospital mergers is cumbersome: often lengthy analysis to prove the effects on a particular market, warning letters, negotiations and finally challenges in court.

With its staff of about 40 focused on hospitals, the F.T.C. has prevented seven mergers in the past two years, said Rahul Rao, the deputy director of the agency’s bureau of competition, who called the problem a “top priority.” But there were 53 hospital mergers and acquisitions in 2022 and have been more than 90 per year in recent years.

“Its job is like shooting fish in a barrel. It’s really hard to show that a prospective transaction is anticompetitive,” said Leemore Dafny, a Harvard economist who worked at the F.T.C. about a decade ago. “I saw how hard it was for government to prove its case, even when it seemed obvious.”

In one market, two hospitals might be enough to ensure competition, in another, four. Even if the price goes up, that may not be considered anti-competitive if quality improves.

The F.T.C. has an even harder time evaluating the vertical merger, which is far more common: when a big hospital system buys up a much smaller hospital or some doctors’ practices and independent surgery or radiology centers — or when it merges with a local insurer.

Many such mergers are never vetted at all, since transactions under $111 million do not have to be reported to the agency. “It’s a visibility problem,” Mr. Rao said. “We hear about it from news reports or from a state attorney general” who is more in touch with activity on the ground. Many of today’s behemoth systems — such as Northwell Health in New York, Sutter in California and University of Pittsburgh Medical Center in Pennsylvania — grew often by buying one small hospital, physician practice or surgicenter at a time, below the threshold where they would attract federal regulators’ scrutiny or merit use of their limited resources.

When hospitals buy doctors’ practices, research shows, rates for visits tend to go up as they did for Mr. Finney. Some purchases are essentially catch-and-kill operations: Buy a nearby independent outpatient cardiac center, for example, in order to eliminate cheaper competition.

As hospital systems have grown — and become major employers — their sway with state legislatures has created new obstacles to curbing consolidation. Sympathetic state lawmakers have passed so-called Certificate of Public Advantage laws to shield hospitals from both federal and state antitrust action. Such certificates in Tennessee and Virginia allowed the formation of Ballad from two competing systems in 2018, over the F.T.C.’s objections. Just recently the North Carolina Senate gave the UNC Health system the green light to expand, regardless of regulators’ thoughts.

The newest challenge is how to handle the growing number of cross-market mergers, where huge health systems in different parts of a state or of the country join forces. While the hospitals are not competing for the same patients, emerging research shows that these moves result in higher prices, in part because the increased negotiating clout of the enormous health system forces companies that cover employees in both markets to pay more in what previously was the cheaper region.

There are attempts and proposals to reinject a modicum of competition or restraint into the health system: The F.T.C. has sought to ban noncompete clauses in job contracts that prevent doctors and nurses from moving from one hospital to another within a certain time, for example.

But many economists on both the left and the right have concluded that, at this point, meaningful competition may be difficult to restore in many markets. Barak Richman, a professor of law and business administration at Duke University, said, “It’s depressing for economists who live and breathe by competition to say maybe we just need price regulation.”

Indeed, a number of states — red and blue — are now gingerly floating moves to directly rein in prices. This year the Indiana legislature, for example, banned hospitals from charging facility fees for visits outside of the hospital. The lawmakers even considered fining hospitals whose prices were more than 260 of percent the Medicare rate — though they deferred that move for two years in the hope that the threat would encourage better behavior.

With the F.T.C. becoming more aggressive and legislatures considering such measures, perhaps hospital systems will heed the warnings and behave more like the care providers they’re meant to be and less like monopoly businesses.

https://www.nytimes.com/2023/07/25/opinion/health/health-system-hospital-monopolies.html

How a Drug Maker Profited by Slow-Walking a Promising H.I.V. Therapy

Gilead delayed a new version of a drug, allowing it to extend the patent life of a blockbuster line of medications, internal documents show.

Rebecca Robbins and


In 2004, Gilead Sciences decided to stop pursuing a new H.I.V. drug. The public explanation was that it wasn’t sufficiently different from an existing treatment to warrant further development.

In private, though, something else was at play. Gilead had devised a plan to delay the new drug’s release to maximize profits, even though executives had reason to believe it might turn out to be safer for patients, according to a trove of internal documents made public in litigation against the company.

Gilead, one of the world’s largest drugmakers, appeared to be embracing a well-worn industry tactic: gaming the U.S. patent system to protect lucrative monopolies on best-selling drugs.

At the time, Gilead already had a pair of blockbuster H.I.V. treatments, both of which were underpinned by a version of a drug called tenofovir. The first of those treatments was set to lose patent protection in 2017, at which point competitors would be free to introduce cheaper alternatives.

The promising drug, then in the early stages of testing, was an updated version of tenofovir. Gilead executives knew it had the potential to be less toxic to patients’ kidneys and bones than the earlier iteration, according to internal memos unearthed by lawyers who are suing Gilead on behalf of patients.

Despite those possible benefits, executives concluded that the new version risked competing with the company’s existing, patent-protected formulation. If they delayed the new product’s release until shortly before the existing patents expired, the company could substantially increase the period of time in which at least one of its H.I.V. treatments remained protected by patents.

The “patent extension strategy,” as the Gilead documents repeatedly called it, would allow the company to keep prices high for its tenofovir-based drugs. Gilead could switch patients to its new drug just before cheap generics hit the market. By putting tenofovir on a path to remain a moneymaking juggernaut for decades, the strategy was potentially worth billions of dollars.

Gilead ended up introducing a version of the new treatment in 2015, nearly a decade after it might have become available if the company had not paused development in 2004. Its patents now extend until at least 2031.

The delayed release of the new treatment is now the subject of state and federal lawsuits in which some 26,000 patients who took Gilead’s older H.I.V. drugs claim that the company unnecessarily exposed them to kidney and bone problems.

In court filings, Gilead’s lawyers said that the allegations were meritless. They denied that the company halted the drug’s development to increase profits. They cited a 2004 internal memo that estimated Gilead could increase its revenue by $1 billion over six years if it released the new version in 2008.

“Had Gilead been motivated by profit alone, as plaintiffs contend, the logical decision would have been to expedite” the new version’s development, the lawyers wrote.

Gilead’s top lawyer, Deborah Telman said in a statement that the company’s “research and development decisions have always been, and continue to be, guided by our focus on delivering safe and effective medicines for the people who prescribe and use them.”

Today, a generation of expensive Gilead drugs containing the new iteration of tenofovir account for half of the market for H.I.V. treatment and prevention, according to IQVIA, an industry data provider. One widely used product, Descovy, has a sticker price of $26,000 annually. Generic versions of its predecessor, Truvada, whose patents have expired, now cost less than $400 a year.

If Gilead had moved ahead with its development of the updated iteration of the drug back in 2004, its patents either would have expired by now or would soon do so.

“We should all take a step back and ask: How did we allow this to happen?” said James Krellenstein, a longtime AIDS activist who has advised lawyers suing Gilead. He added, “This is what happens when a company intentionally delays the development of an H.I.V. drug for monopolistic purposes.”

Gilead’s apparent maneuver with tenofovir is so common in the pharmaceutical industry that it has a name: product hopping. Companies ride out their monopoly on a medication and then, shortly before the arrival of generic competition, they switch — or “hop” — patients over to a more recently patented version of the drug to prolong the monopoly.

The drug maker Merck, for example, is developing a version of its blockbuster cancer drug Keytruda that can be injected under the skin and is likely to extend the company’s revenue streams for years after the infused version of the drug faces its first competition from other companies in 2028. (Julie Cunningham, a spokeswoman for Merck, denied that it is engaged in product hopping and said the new version is “a novel innovation aimed at providing a greater level of convenience for patients and their families.”)

Christopher Morten, an expert in pharmaceutical patent law at Columbia University, said the Gilead case shows how the U.S. patent system creates incentives for companies to decelerate innovation.

“There’s something profoundly wrong that happened here,” said Mr. Morten, who provides pro bono legal services to an H.I.V. advocacy group that in 2019 unsuccessfully challenged Gilead’s efforts to extend the life of its patents. “The patent system actually encouraged Gilead to delay the development and launch of a new product.”

David Swisher, who lives in Central Florida, is one of the plaintiffs suing Gilead in federal court. He took Truvada for 12 years, starting in 2004, and developed kidney disease and osteoporosis. Four years ago, when he was 62, he said, his doctor told him he had “the bones of a 90-year-old woman.”

It was not until 2016, when Descovy was finally on the market, that Mr. Swisher switched off Truvada, which he believed was harming him. By that time, he said, he had grown too sick to work and had retired from his job as an airline operations manager.

“I feel like that whole time was taken away from me,” he said.

First synthesized in the 1980s by researchers in what was then Czechoslovakia, tenofovir was the springboard for Gilead’s dominance in the market for treating and preventing H.I.V.

In 2001, the Food and Drug Administration for the first time approved a product containing Gilead’s first iteration of tenofovir. Four more would follow. The drugs prevent the replication of H.I.V., the virus that causes AIDS.

Those became game-changers in the fight against AIDS, credited with saving millions of lives worldwide. The drugs came to be used not only as a treatment but also as a prophylactic for those at risk of getting infected.

But a small percentage of patients who were taking the drug to treat H.I.V. developed kidney and bone problems. It proved especially risky when combined with booster drugs to enhance its effectiveness — a practice that was once common but has since fallen out of favor. The World Health Organization and the U.S. National Institutes of Health discourage the use of the original version of tenofovir in people with brittle bones or kidney disease.

The newer version doesn’t cause those problems, but it can cause weight gain and elevated cholesterol levels. For most people, experts say, the two tenofovir-based drugs — the first known as T.D.F., the second called T.A.F. — offer roughly equal risks and benefits.

The internal company records from the early 2000s show that Gilead executives at times wrestled with whether to rush the new formulation to market. At some points, the documents cast the two iterations of tenofovir as similar from a safety standpoint.

But other memos indicate that the company believed the updated formula was less toxic, based on studies in laboratories and on animals. Those studies showed that the newer formulation had two advantages that could reduce side effects. It was much better than the original at delivering tenofovir to its target cells, meaning that much less of it leaked into the bloodstream, where it could travel to kidneys and bones. And it could be given at a lower dose.

The new version “may translate into a better side effect profile and less drug-related toxicity,” read an internal memo in 2002.

That same year, the first human clinical trial of the newer version got underway. A Gilead employee mapped out a development timeline that would have brought the newer formulation to market in 2006.

But in 2003, Gilead executives began to sour on rushing it forward. They worried that doing so would “ultimately cannibalize” the growing market for the older version of tenofovir, according to minutes from an internal meeting. Gilead’s head of research at the time, Norbert Bischofberger, instructed company analysts to explore the new formulation’s potential as an intellectual property “extension strategy,” according to a colleague’s email.

That analysis resulted in a September 2003 memo that described how Gilead would develop the newer formulation to “replace” the original, with development “timed such that it is launched in 2015.” In a best-case scenario, company analysts calculated, their strategy would generate more than $1 billion in annual profits between 2018 and 2020.

Gilead moved to resurrect the newer formulation in 2010, putting it on track for its 2015 release. John Milligan, Gilead’s president and future chief executive, told investors that it would be a “kinder, gentler version” of tenofovir.

After winning regulatory approvals, the company embarked on a successful marketing campaign, aimed at doctors, that promoted its new iteration as safer for kidneys and bones than the original.

By 2021, according to Ipsos, a market research firm, nearly half a million H.I.V. patients in the United States were taking Gilead products containing the new version of tenofovir.

https://www.nytimes.com/2023/07/22/business/gilead-hiv-drug-tenofovir.html 

 

Drugmakers Are ‘Throwing the Kitchen Sink’ to Halt Medicare Price Negotiations

The government will soon announce the first 10 medications that will be subject to price negotiations with Medicare under a new law. Drugmakers are fighting the measure in court.

Sheryl Gay Stolberg and


The pharmaceutical industry, which suffered a stinging defeat last year when President Biden signed a law authorizing Medicare to negotiate the price of some prescription medicines, is now waging a broad-based assault on the measure — just as the negotiations are about to begin.

The law, the Inflation Reduction Act, is a signature legislative achievement for Mr. Biden, who has boasted that he took on the drug industry and won. Medicare is the federal health insurance program for older and disabled people; the provisions allowing it to negotiate prices are expected to save the government an estimated $98.5 billion over a decade while lowering insurance premiums and out-of-pocket costs for many older Americans.

On Tuesday, Johnson & Johnson became the latest drugmaker to take the Biden administration to federal court in an attempt to put a halt to the drug pricing program. Three other drug companies — Merck, Bristol Myers Squibb and Astellas Pharma — have filed their own lawsuits, as have the industry’s main trade group and the U.S. Chamber of Commerce.

The suits make similar and overlapping claims that the drug pricing provisions are unconstitutional. They are scattered in federal courts around the country — a tactic that experts say gives the industry a better chance of obtaining conflicting rulings that will put the legal challenges on a fast track to a business-friendly Supreme Court.

The legal push comes just weeks before the Centers for Medicare & Medicaid Services is scheduled to publish a long-awaited list of the first 10 drugs that will be subject to negotiations. The list is due out by Sept. 1; the makers of the selected drugs have until Oct. 1 to declare whether they will participate in negotiations — or face steep financial penalties for not doing so. The lower prices will not take effect until 2026.

Earlier this month, the chamber asked a federal judge in Ohio to issue an injunction that would block any negotiations while its case is being heard.

Lawrence O. Gostin, an expert in public health law at Georgetown University, said the Supreme Court might be sympathetic to some of the industry’s arguments. In particular, he pointed to a claim by drugmakers that by requiring them to negotiate or pay a fine, the law violates the Fifth Amendment’s prohibition on the taking of private property for public use without just compensation.

“The Supreme Court is openly hostile to any perceived violation of the Fifth Amendment,” Mr. Gostin said, adding, “It would not surprise me at all to see these cases go up to the Supreme Court and have them strike it down.”

For Mr. Biden and his fellow Democrats, that would be a painful blow. The president and Democrats have long campaigned on reducing drug prices and plan to make it a central theme of their 2024 campaigns. The White House press secretary, Karine Jean-Pierre, said in a statement that Mr. Biden was confident the administration would win in court.

“For decades, the pharma lobby has blocked efforts to let Medicare negotiate lower drug costs,” she said. “President Biden is proud to be the first president who beat them.”

Republicans opposed the drug pricing provisions, which they regard as a form of government price control. But the politics of the issue are treacherous for them. Because so many Americans are concerned about high drug prices, it is hard for Republicans to come to the industry’s defense, said Joel White, a Republican strategist with expertise in health policy.

Instead, Republicans are focused on another priority of the drug industry: scrutinizing the practices of pharmacy benefit managers, which negotiate prices with drug companies on behalf of health plans. The drug companies say that by taking a middleman’s cut, the pharmacy benefit managers are contributing to the high cost of prescription medicines.

For drugmakers, the stakes of the legal challenges are bigger than just their business with Medicare, their biggest customer. The industry fears that Medicare will, in effect, set the bar for all payers, and that once the government’s lower prices are made public, pharmacy benefit managers negotiating on behalf of the privately insured will have more leverage to demand deeper discounts.

In conjunction with its legal campaign, the pharmaceutical industry is waging a public relations offensive. The industry trade group that filed one of the lawsuits, the Pharmaceutical Research and Manufacturers of America, known as PhRMA, is running advertisements targeting pharmacy benefit managers, and industry executives are publicly arguing that the drug pricing provisions will lead to fewer cures. The implication is clear: Lower prices will mean a dent in revenues, which will discourage companies from developing certain drugs.

“You can’t take hundreds of billions of dollars out of the pharmaceutical industry and not expect that it’s going to have a real impact on the industry’s ability to develop new treatments and cures for patients,” said Robert Zirkelbach, an executive vice president at PhRMA. He cited an analysis funded by the drugmaker Gilead Sciences that asserted the industry would lose $455 billion over seven years if companies negotiated with Medicare.

How Times reporters cover politics. Times journalists may vote, but they are not allowed to endorse or campaign for candidates or political causes. That includes participating in rallies and donating money to a candidate or cause.

A study released last month that was funded by the Biotechnology Innovation Organization, another trade group, warned that the pricing provisions would discourage innovation, resulting in as many as 139 fewer drug approvals over the next 10 years.

But that assessment is at odds with an analysis by the Congressional Budget Office, which estimated that the law would result in only one fewer drug approval over a decade and about 13 fewer drugs over the next 30 years.

In addition, many new drugs “are not offering clinically meaningful benefit over existing drugs,” said Ameet Sarpatwari, an expert in pharmaceutical policy at Harvard Medical School. The Inflation Reduction Act, he said, might incentivize companies to focus more heavily on breakthrough therapies, instead of so-called me-too drugs, because the law requires the government to consider the clinical benefit of medications in determining the price Medicare will pay for them.

Until now, Medicare has been explicitly barred from negotiating prices directly with drugmakers — a condition the industry demanded in exchange for supporting the creation of Part D, the Medicare prescription drug program, which was signed into law 20 years ago by President George W. Bush.

Under the Inflation Reduction Act, the government will select an initial set of 10 drugs for price negotiations based on how much the Part D program spends on them. More drugs will be added in the coming years.

Experts expect the initial list of drugs to include oft-prescribed medicines like the blood thinners Eliquis and Xarelto; cancer drugs like Imbruvica and Xtandi; Symbicort, which treats asthma and chronic obstructive disorder; and Enbrel, for rheumatoid arthritis and other autoimmune disorders.

Medicare already pays discounted prices for those drugs. In 2021, the most recent year for which data is available, Medicare spent about $4,000 per patient for Eliquis and Xarelto, which at the time had sticker prices of $6,000 per year. The lower price reflects discounts extracted from drugmakers by pharmacy benefit managers negotiating on behalf of the private companies that contract with the government to manage Part D plans.

But those negotiations are opaque and only modestly reduce Medicare’s spending. The rationale behind the Inflation Reduction Act’s drug pricing provisions is that because Medicare covers so many people, it can use its leverage to extract even deeper discounts.

The United States spends more per person on drugs than comparable nations, in part because other countries proactively control drug pricing. Surveys show that many Americans forego taking their medicines because they cannot afford them.

Experts say the Medicare negotiation program is likely to translate into direct savings for seniors, initially in the form of reduced premiums made possible by reduced drug spending. And when lower prices take effect in 2028 for drugs administered in clinics and hospitals under another Medicare program, known as Part B, that could mean lower out-of-pocket costs for seniors covered by traditional Medicare who do not have supplemental insurance.

Backers of the Inflation Reduction Act say that in addition to saving money for the government and patients, the negotiations will inject much-needed transparency into the complicated process of determining drug prices. If a company declines to negotiate, it must either pay a hefty excise tax or withdraw all of its drugs from both Medicare and Medicaid.

“This is not a ‘negotiation,’” Merck said in its complaint. “It is tantamount to extortion.”

Taken together, the lawsuits make a variety of constitutional arguments. In addition to the assertion that the government is violating the Fifth Amendment by unjustly taking property, they include claims that the law violates the First Amendment by compelling drug companies to agree in writing that they are negotiating a “fair price.” Another argument is that the excise tax amounts to an excessive fine that is prohibited by the Eighth Amendment.

“If the government can impose price controls in this fashion on drug companies,” said Jennifer Dickey, a deputy chief counsel at the chamber’s legal arm, “it could do the same thing to any sector of our economy.”

Biden administration officials say there is nothing compulsory about the law. They argue that the companies are free not to negotiate and that they can issue news releases or make other public statements disagreeing with the negotiated price. And they note that the government routinely negotiates for the purchase of other products and that the Department of Veterans Affairs already negotiates drug prices with pharmaceutical companies.

“To me, Medicare is doing what it should do,” said Mr. Gostin, the Georgetown professor. “It’s a huge buyer of a product, and it’s basically using that clout, that bargaining power, to get the best price.”

The drug industry “is throwing the kitchen sink at the government,” he added. “They’re looking for what sticks, and their arguments are directly targeted at the Supreme Court.”

https://www.nytimes.com/2023/07/23/us/politics/medicare-drug-price-negotiations-lawsuits.html 

 

 

They billed Medicare late for his anesthesia. He went to collections for a $3,000 tab

 by Phil Galewitz - Kaiser Health News - July 27, 2023

Thomas Greene had been experiencing pain in his right leg, a complication from diabetes, when doctors recommended a procedure to increase blood flow to the limb.

Retired from a career as an electrician and HVAC technician, he had an outpatient procedure in April 2021 to alleviate his pain by dilating the clogged artery using a balloon snaked into his blood vessel.

Greene, who lives in Oxford, Pennsylvania, came through the procedure without any problems, and it reduced his discomfort, said his wife, Bluizer Greene. She spoke with KFF Health News on behalf of Greene, who is recovering from other health problems.

Greene is covered by Medicare and a supplemental policy through Humana and did not expect to pay anything for the care, Bluizer said.

Then the bills came.

The patient: Thomas Greene, 74, is covered by original Medicare and a Medicare supplement policy sold by Humana.

Medical service: Peripheral artery bypass surgery on Greene's right leg.

Service provider: The operation was performed at Jennersville Hospital in West Grove, Pennsylvania, which closed in December 2021. Anesthesia services were provided by two providers who work for North American Partners in Anesthesia, which is private equity-owned and, with thousands of providers operating in 21 states, identifies itself as among the nation's largest anesthesia staffing companies.

Total bill: For the anesthesia care, North American Partners in Anesthesia billed $2,965.58: $1,334.51 for a certified nurse anesthetist and $1,631.07 for an anesthesiologist.

What gives: North American Partners in Anesthesia, or NAPA, pursued Greene to pay for his anesthesia care instead of billing Medicare on time, sending the debt to collections before the couple discovered the problem.

Medicare eventually received the claims from NAPA, months after Bluizer said they started receiving collections letters. But Medicare denied them because they were filed late — nearly 17 months after the surgery. Humana also denied the claims.

Medicare requires providers to submit claims within a year of providing their services. And Medicare supplemental policies, like Greene's plan from Humana, generally do not pay for services if Medicare doesn't cover them, whether because Medicare has not paid its part yet or because the program denied the claim.

A year after Greene's surgery, in spring 2022, the couple opened a letter from a collections agency working on behalf of the anesthesia group. It demanded Greene pay about $3,000.

"Something has to be to be wrong, because this is the first time my husband has ever been asked to pay out-of-pocket and we've had the same insurance for years," Bluizer said.

She said for several months she called NAPA and the collections agency, C.tech Collections, of Mount Sinai, New York, to determine why it was billing her husband.

Greene was also contacted by the Faloni Law Group, a second organization working on behalf of NAPA to collect the debt, and Bluizer said she followed its instructions to respond by mail, disputing the debt on the grounds that it should be billed to insurance.

But her communication attempts did not resolve the issue, and she said her husband continued to receive collections notices.

Neither debt collector responded to requests for comment.

"We were angry, and it was very upsetting because we had never had a bill put into a collection agency for any of his hospitalizations, and it was money we did not feel that we owed," Bluizer said.

She said they may have received some letters from the anesthesia group in 2021 and 2022 that they discarded without opening because they believed her husband's medical bills would be covered by insurance, as the rest of his surgery bills were.

Worried about the situation, including its potential impact on their credit, the couple reached out late last year to Harold Ting, a volunteer counselor for Pennsylvania's MEDI program, which provides free assistance to Medicare beneficiaries. Medicare generally covers anesthesia services.

"This is totally unfair that a beneficiary ends up having to pay for what should be a totally covered service, when the provider is at fault," Ting said.

Two explanation of benefits statements from Humana show the insurer received claims from NAPA in April 2021, shortly after Greene's surgery. The statements said the claims could not be considered at that time, though, because Humana had not yet received Medicare EOBs for the services.

Kelli LeGaspi, a Humana spokesperson, declined to comment on Greene's case. She said a Medicare EOB — a coverage statement generated when the program processes a claim — is required for the supplement carrier to consider a claim. Without it, a claim for secondary coverage cannot be considered and is denied, she said.

Supplement plans deny claims for benefits that are denied by Medicare, she said.

"If Original Medicare declines to pay the claim, then the Medicare supplement plan is required to decline the claim as well," she said.

In December 2022, a NAPA representative told Bluizer in an email that NAPA billed Medicare after the April 2021 surgery and that Medicare denied the claims in August 2021. The representative provided an account statement showing the claims were sent to collections that month.

But Bluizer said a Medicare representative told her in late 2021 that the program had received no claims from NAPA.

Greene's Medicare account shows NAPA filed claims in September 2022, about 17 months after his surgery and about five months after he received his first collections letter. Both claims were denied.

A quarterly summary notice said while the time limit for filing the claims had expired, Greene also could not be billed.

Meena Seshamani, director of the federal Center for Medicare, said in an email to KFF Health News that if a Medicare provider sends a claim a year or more after a service is provided, it is denied except in very rare circumstances.

There is no exception for provider error, she said.

A spokesperson for NAPA declined to be interviewed on the record, despite receiving a signed release waiving federal privacy protections.

Martine G. Brousse, a billing expert and founder of the patient advocacy firm AdviMedPRO, said Greene's Medicare notice should have reassured the couple that he did not owe anything, despite the several overdue-bill notices they received.

If the Medicare statement "shows a zero balance to the member, then the provider cannot legally go after the patient," said Brousse, who is not involved in Greene's case. "The patient has zero liability because it is not their fault" the provider billed Medicare more than a year after the surgery. "That is the end of the story."

Another mystery about the claim is why NAPA billed separately for a nurse anesthetist and an anesthesiologist. Bluizer said her husband was not told why NAPA billed individually for the two medical professionals — a practice that some insurers believe constitutes double billing.

Brousse said there could be a simple explanation, such as if the nurse anesthetist started the procedure and the anesthesiologist finished it or if the company charged for the anesthesiologist to work in a supervisory role.

But the Medicare claims document shows each provider billed for the same amount of time — a little over an hour.

"As far as I can tell, this looks like two providers billed with the same 'I did the job' Medicare procedure code," she said. "Medicare cannot accept that without an explanation."

The resolution: Unable to get answers, Ting connected Greene to the nonprofit, Pennsylvania-based Center for Advocacy for the Rights and Interests of Elders.

In March, Ariel Rabinovic, an advocate with the center, contacted NAPA on Greene's behalf and explained that federal law does not allow the group to bill Medicare patients for services Medicare does not cover. He said he was told the company would stop billing Greene.

Bluizer said the couple has not received any collections notices since then.

Rabinovic said he has seen others situations where health providers who agree to accept Medicare try to bill patients for services Medicare does not cover, which is not allowed.

"Older folks have a lot of things going on, and dealing with this can be very confusing for them," he said. "A lot of people end up paying because they don't want to deal with it."

Greene has faced several health issues and spent time in a rehabilitation hospital this winter. His wife said she was happy the billing issue had been resolved without their having to pay anything.

The takeaway: When a Medicare statement says the patient may not be billed anything for a health service, that's the bottom line. Don't write a check, but also don't ignore bills and collections notices, because they could ultimately hurt your credit.

Read your mail, the experts said. While Greene was not responsible for paying the anesthesia bill given that Medicare said he did not owe anything, the couple may have prevented the debt from being sent to collections if they had responded to the anesthesia group's communications and confirmed it had Greene's insurance information, Brousse said.

Keep copies of bills and insurance statements, especially Medicare EOB documents, or follow them on an online portal.

The couple was smart to reach out to advocates for help resolving the issue when they could not do so on their own, Rabinovic said.

"This is why people need to read their notices from Medicare even when it says 'This is not a bill,'" he said.

Also, when an anesthesia bill includes charges for both a nurse anesthetist and an anesthesiologist, question the charges. Many insurers will not pay for both.

The Centers for Medicare & Medicaid Services recommend beneficiaries call 1-800-MEDICARE with questions about their care or bills or file a complaint online

https://www.mainepublic.org/npr-news/npr-news/2023-07-27/they-billed-medicare-late-for-his-anesthesia-he-went-to-collections-for-a-3-000-tab 

 

India Is Using Technology To Give 1.4+ Billion People Access To Healthcare

Sai Balasubramanian, M.D., J.D.

India’s vast population of more than 1.4 billion people continues to grow significantly, bringing with it immense opportunity for innovation and disruption. In this regard, world leaders, corporations, regulators, and investors are slowly realizing that India’s prowess in the next 50 years will be unmatched. In fact, Goldman Sachs released a report earlier this month indicating that India is soon likely to become the world’s second largest economy.

With this growth in population, one of the paramount areas of investment which the government has focused on is embracing technology to increase access to quality healthcare.

Providing healthcare services in an affordable, effective and efficient manner is a concept that has become increasingly challenging for most nations across the globe, especially as the cost of care continues to rise and holistic population health continues to decline. India is no different, especially as it grapples with providing cost effective care to a population that is nearly 5 times the size of the U.S.— the majority of which is not even located in large, metropolitan city centers.

This initiative has been top of mind and a firm resolution for India’s latest Prime Minister Narendra Modi, who has been celebrated as one of the world’s most powerful and influential leaders in recent years. In 2018, PM Modi announced the launch of “Ayushman Bharat,” the world’s largest free healthcare program aimed at providing best-in-class universal health coverage. The program entails two aspects: first, the establishment of Health and Wellness Centers (HWCs) that focuses on the delivery of comprehensive primary and diagnostic care; and second, Pradhan Mantri Jan Arogya Yojna (PM-JAY), which provides more than 550 million people with coverage of Rs. 5 lakhs per family, per year, for secondary and tertiary care hospitalizations.

Though this initiative is a gargantuan undertaking, India is fortunate to have some of the world’s best tech talent. A significant aspect of Ayushman Bharat is the digital ecosystem being harnessed to enable its functions. This is more broadly deemed as The Ayushman Bharat Digital Mission (ABDM), which “aims to develop the backbone necessary to support the integrated digital health infrastructure of the country. It will bridge the existing gap amongst different stakeholders of Healthcare ecosystem through digital highways.” Specifically, the vision for the ABDM is “to create a national digital health ecosystem that supports universal health coverage in an efficient, accessible, inclusive, affordable, timely and safe manner, that provides a wide-range of data, information and infrastructure services, duly leveraging open, interoperable, standards-based digital systems, and ensures the security, confidentiality and privacy of health-related personal information.”

The ABDM connects key stakeholders across the healthcare landscape to enable best-in-class healthcare delivery, bringing together healthcare technology companies, government regulators, and care delivery organizations with labs, pharmacies, hospitals, and healthcare providers across multiple domains. The digital architecture has also been intricately designed to carefully link and maintain secure health records while also providing easy user interfaces to access care on a daily basis. In fact, the initiative has landed some of the country’s largest organizations as key partners, including Tata Medical and Diagnostics group and Apollo Hospital.

In May of this year, the National Health Authority of India announced that “Over 100 health programs and digital health applications [have completed] their integration with [the] Ayushman Bharat Digital Mission [ecosystem],” signifying an important milestone for the initiative. “The growing pool of ABDM integrators signifies the collaborative efforts by the health tech innovators from Government and private sector in making healthcare service delivery more efficient, accessible and affordable for all. We look forward to expanding the ABDM partners ecosystem to take the benefits of digital healthcare delivery to the masses. As more and more companies get integrated, we will be able to achieve interoperability in true sense.”

One such program and application that has become immensely popular and widely used is eSanjeevani, the National Telemedicine Service of the Ministry of Health and Family Welfare (MoHFW) which has actually been recorded as the world’s largest telemedicine program.

The platform operates in two ways: 1) a provider-to-provider service that patients can use after walking into a health and wellness center or that physicians can use to request more specialized clinical advice from other physicians, and 2) eSanjeevani OPD, which directly connects a patient to a provider in the comfort of their own homes.

Of note, the adoption of the program has been widely successful. Since its inception in 2019, the program has already “served more than 114 million patients at over 115,000 Health & Wellness Centres (as spokes) through 15,700+ hubs; and over 1100 online OPDs serviced by more than 225,000 doctors, medical specialists, super-specialists and health workers as telemedicine practitioners.”

Undoubtedly, the Indian government’s efforts in undertaking such a large initiative must be commended, and its entire healthcare playbook is certainly something which other countries can learn from. India is often compared to other Western nations with regards to its healthcare outcomes; however, very few other countries have to reconcile with the scope and scale of a population size similar to India, let alone take into consideration very nuanced cultural, demographic, economic, and social factors. Furthermore, even if compared on a one-to-one basis with consideration of population and demographic factors, healthcare outcomes in India still surpass those of many leading Western nations, especially when taking into account the cost-of-care with regards to the value provided to patients.

Indeed, there is significant promise in India’s relentless efforts to embrace technology and digital innovation to further improve its healthcare system. Although these efforts are certainly still a work in progress and there is still a lot of work to be done, one thing is certain— India is slowly but surely succeeding in becoming a global beacon of ideal healthcare.

https://www.forbes.com/sites/saibala/2023/07/16/india-is-using-technology-to-give-14-billion-people-access-to-healthcare/?sh=40c57504622a 

 

Where House Democrats want to go next on lowering drug prices

by Paige Winfield Cunningham - Washington Post - July 26, 2023

It’s been nearly a year since Congress passed legislation allowing the federal government — for the first time — to force lower drug prices for a limited number of medications in Medicare.

Now a trio of House Democrats are outlining how they’d like to expand the measure to Americans beyond just those in the Medicare program and to more than 20 drugs, in materials provided first to The Health 202. 

Their bill is only aspirational, considering Republicans control the House. But Democrats, who have long called in vain for drug price negotiation, were emboldened by the measure in the 2022 Inflation Reduction Act which, while incremental, represented an unusual victory for them over the pharmaceutical industry.

The bill being introduced today by the leaders of the three House committees dealing with health-care issues would extend the lower drug prices that will soon be negotiated in Medicare to employer-sponsored health plans and plans offered on the state insurance marketplaces. And it would do two additional things:

  • The government could negotiate lower prices for up to 50 drugs. As laid out in the Inflation Reduction Act, eligible drugs would generally need to be the highest-cost drugs and would need to meet a number of other qualifications, such as having a minimum length of time elapsed since their FDA approval and not having an “orphan drug” designation. 
  • Medicare drug rebates required under the IRA would also apply to private plans. Drugmakers that hiked the prices of single-source drugs and biologicals in commercial plans faster than the rate of inflation would have to pay a rebate to the U.S. Treasury.

“The Inflation Reduction Act finally granted Medicare the power to negotiate lower prescription drug prices for seniors, however, the fight is not over,” Energy and Commerce Committee ranking Democrat Frank Pallone Jr. (N.J.) said in a statement.

Pallone, along with Ways and Means ranking Democrat Richard Neal (Mass.) and Education and the Workforce ranking Democrat Bobby Scott (Va.), will announce the measure today.

“This bill delivers on our promise to build upon the historic progress made by the Inflation Reduction Act and will allow us to further lower drug prices,” Scott said in a statement.

The background

With battles over the 2010 health-care law largely in the rearview mirror, Democrats have spent the last few years focusing on the high cost of drugs. Former House speaker Nancy Pelosi invested considerable energy in trying to get her drug price negotiation bill, H.R. 3, passed and was instrumental in getting a pared-back version included in the  Inflation Reduction Act. Republicans have overwhelmingly opposed the measure, calling it a “government price control” and introducing legislation in the Senate to repeal it. 

Since then, the pharmaceutical industry’s lobbying group and several drug companies have filed suit over the negotiation measure, saying it stymied research and development. The Congressional Budget Office has estimated the negotiations could lead to a very modest reduction in the number of new drugs coming to market in the next 30 years, saying there would be 13 fewer new drugs out of an estimated 1,300 new drugs approved during that time period.

The next major deadline for implementing that legislation is Sept. 1, when the Centers for Medicare and Medicaid Services must announce the first 10 drugs it will negotiate over.

https://www.washingtonpost.com/politics/2023/07/26/where-house-democrats-want-go-next-lowering-drug-prices/ 

 

Thursday, July 20, 2023

Health Care Reform Articles - July 20, 2023

 

Opinion: Crushing medical debt is turning Americans against their doctors

by Noam Levey - LA Times - July 16, 2023

For Emily Boller, it was a $5,000 hospital bill for a simple case of pink eye that took four years to pay off. For Mary Curley, it was the threatening collection letters from a lab that arrived more than two years later, just as her husband lost his job and the family was fighting to save their home.

For Cory Day, it was a $1,000 fee he was charged at an emergency room outside Los Angeles, even though he only checked in and then left before being seen. “I feel like the hospital is a predator,” Day said. “This is a place that’s supposed to be looking after you.”

The experience offered a stark lesson, he said: “Don’t trust the system.”

Reporting on medical debt over the past two years, I’ve spent hundreds of hours on the telephone, in the living rooms and at the kitchen tables of patients like Boller, Curley and Day. They are among the 100 million people in America who have been driven into debt by medical and dental bills.

Many of my conversations with patients have revealed a deep and disturbing disillusionment with our healthcare system.

Medical providers ignore this at their peril — and at a high risk to Americans’ health.

Doctors and hospitals have long held an exalted position in American life, retaining public confidence even as the public has steadily lost trust in other institutions such as government, law enforcement and the media. Growing up, I shared this faith. My father was a physician who never hesitated to get up in the middle of the night and drive to the hospital to operate on a sick child in his care. But as a journalist covering healthcare the past 15 years, I’ve seen patients’ faith shaken.

They’re tired of shocking medical bills they didn’t expect and can’t afford. And they’re disgusted by the collection notices, the threatening phone calls and appointments they can’t get because they owe money.

Many Americans say they simply no longer trust their medical providers. This is borne out by a nationwide poll conducted by KFF as part of an investigation of medical debt. Just 15% of people with healthcare debt said they have a lot of trust that providers have patients’ best interests in mind. That’s about half the rate as among people without such debt.

Many caring people who work in healthcare understand this. I’ve met countless compassionate physicians, nurses and others who see firsthand the toll that debt is taking on their patients.

But I’ve seen a lot more denial and finger-pointing by healthcare leaders. Hospitals and doctors blame the government for underpaying them and blame insurers for selling plans with unaffordable deductibles. Insurers blame providers for obscene prices. Everyone blames drug companies.

And so, the suffering of patients deepens.

In a project on medical debt with NPR, KFF Health News documented cancer patients forced to hold off debt collectors while fighting off nausea and other toxic side effects of chemotherapy; older workers whose retirement savings were obliterated; 30-somethings unable to buy a home because their credit was ruined by healthcare debt; new mothers forced to take on extra work; parents unable to buy Christmas gifts for their children; and seniors who cut back on food because of medical debt.

That our healthcare system would do this to people should be reason enough for hospital executives, insurance CEOs and senior physicians to stop the blame game and look in the mirror.

If nothing else, this should be a flashing red light: the simmering resentment of growing numbers of patients who feel victimized by this system.

We got a hint of the dangers of this during the COVID-19 pandemic, as Americans who distrusted the medical system proved easy prey for misinformation about vaccines and other public health measures, with sometimes fatal consequences.

Other systemic risks are lurking. I was once a political reporter and saw up close what an erosion of trust can do to a system, and how much more difficult it becomes to get things done when the public loses faith in its institutions.

And as the political turmoil of recent years shows, public anger and disillusionment can produce unpredictable, even dangerous results.

Healthcare leaders — and physician leaders in particular — could alleviate patients’ financial suffering.

Physician groups and hospital systems, many of which are led by doctors, could look more closely at the bills they send patients and the collection tactics they use. Health insurers, whose leadership ranks also often include physicians, could reconsider the high-deductible plans they sell and ask whether they truly protect their customers. And physicians everywhere could speak up about the financial travails of patients in their care.

Absent action, patients’ trust is sure to erode further. And without the trust of the people it serves, this American healthcare system cannot long endure.

Noam N. Levey is a senior correspondent at KFF Health News.

https://www.latimes.com/opinion/story/2023-07-16/medical-debt-healthcare-doctors 

 

We’re Already Paying for Universal Health Care. Why Don’t We Have It?

Liran Einav and


There is no shortage of proposals for health insurance reform, and they all miss the point. They invariably focus on the nearly 30 million Americans who lack insurance at any given time. But the coverage for the many more Americans who are fortunate enough to have insurance is deeply flawed.

Health insurance is supposed to provide financial protection against the medical costs of poor health. Yet many insured people still face the risk of enormous medical bills for their “covered” care. A team of researchers estimated that as of mid-2020, collections agencies held $140 billion in unpaid medical bills, reflecting care delivered before the Covid-19 pandemic. To put that number in perspective, that’s more than the amount held by collection agencies for all other consumer debt from nonmedical sources combined. As economists who study health insurance, what we found really shocking was our calculation that three-fifths of that debt was incurred by households with health insurance.

What’s more, in any given month, about 11 percent of Americans younger than 65 are uninsured. But more than twice that number — one in four — will be uninsured for at least some time over a two-year period. Many more face the constant danger of losing their coverage. Perversely, health insurance — the very purpose of which is to provide a measure of stability in an uncertain world — is itself highly uncertain. And while the Affordable Care Act substantially reduced the share of Americans who are uninsured at a given time, we found that it did little to reduce the risk of insurance loss among the currently insured.

It’s tempting to think that incremental reforms could address these problems. For example, extend coverage to those who lack formal insurance. Make sure all insurance plans meet some minimum standards. Change the laws so that people don’t face the risk of losing their health insurance coverage when they get sick, when they get well (yes, that can happen) or when they change jobs, give birth or move.

But those incremental reforms won’t work. Over a half-century of such well-intentioned, piecemeal policies has made clear that continuing this approach represents the triumph of hope over experience, to borrow a description of second marriages commonly attributed to Oscar Wilde.

The risk of losing coverage is an inevitable consequence of a lack of universal coverage. Whenever there are varied pathways to eligibility, there will be many people who fail to find their path.

About six in 10 uninsured Americans are eligible for free or heavily discounted insurance coverage. Yet they remain uninsured. Lack of information about which of the array of programs they are eligible for, along with the difficulties of applying and demonstrating eligibility, mean that the coverage programs are destined to deliver less than they could.

The only solution is universal coverage that is automatic, free and basic.

Automatic because when we require people to sign up, not all of them do. The experience with the health insurance mandate under the Affordable Care Act makes that clear.

Coverage needs to be free at the point of care — no co-pays or deductibles — because leaving patients on the hook for large medical costs is contrary to the purpose of insurance. A natural rejoinder is to go for small co-pays — a $5 co-pay for prescription drugs or $20 for a doctor visit — so that patients make more judicious choices about when to see a health care professional. Economists have preached the virtues of this approach for generations.

But it turns out there’s an important practical wrinkle with asking patients to pay even a very small amount for some of their universally covered care: There will always be people who can’t manage even modest co-pays. Britain, for example, introduced co-pays for prescription drugs but then also created programs to cover those co-pays for most patients — the elderly, young, students, veterans and those who are pregnant, low-income or suffering from certain diseases. All told, about 90 percent of prescriptions are exempted from the co-pays and dispensed free. The net result has been to add hassles for patients and administrative costs for the government, with little impact on the patients’ share of total health care costs or total national health care spending.

Finally, coverage must be basic because we are bound by the social contract to provide essential medical care, not a high-end experience. Those who can afford and want to can purchase supplemental coverage in a well-functioning market.

Here, an analogy to airline travel may be useful. The main function of an airplane is to move its passengers from point A to point B. Almost everyone would prefer more legroom, unlimited checked bags, free food and high-speed internet. Those who have the money and want to do so can upgrade to business class. But if our social contract were to make sure everyone could fly from A to B, a budget airline would suffice. Anyone who’s traveled on one of the low-cost airlines that have transformed airline markets in Europe knows it is not a wonderful experience. But they do get you to your destination.

Keeping universal coverage basic will keep the cost to the taxpayer down as well. It’s true that as a share of its economy, the United States spends about twice as much on health care as other high-income countries. But in most other wealthy countries, this care is primarily financed by taxes, whereas only about half of U.S. health care spending is financed by taxes. For those of you following the math, half of twice as much is … well, the same amount of taxpayer-financed spending on health care as a share of the economy. In other words, U.S. taxes are already paying for the cost of universal basic coverage. Americans are just not getting it. They could be.

We arrived at this proposal by using the approach that comes naturally to us from our economics training. We first defined the objective, namely the problem we are trying but failing to solve with our current U.S. health policy. Then we considered how best to achieve that goal.

Nonetheless, once we did this, we were struck — and humbled — to realize that at a high level, the key elements of our proposal are ones that every high-income country (and all but a few Canadian provinces) has embraced: guaranteed basic coverage and the option for people to purchase upgrades.

The lack of universal U.S. health insurance may be exceptional. The fix, it turns out, is not.

Liran Einav is a professor of economics at Stanford. Amy Finkelstein is a professor of economics at M.I.T. They are the authors of the forthcoming book “We’ve Got You Covered: Rebooting American Health Care,” from which this essay was adapted.

https://www.nytimes.com/2023/07/18/opinion/universal-health-care.html

A National Treasure, Tarnished: Can Britain Fix Its Health Service?

As it turns 75, the N.H.S., a proud symbol of Britain’s welfare state, is in the deepest crisis of its history.

by Mark Landler - NYT - July 16, 2023

As it turns 75, the N.H.S., a proud symbol of Britain’s welfare state, is in the deepest crisis of its history.

 

Fifteen hours after she was taken out of an ambulance at Queen’s Hospital with chest pains and pneumonia, Marian Patten was still in the emergency room, waiting for a bed in a ward. Mrs. Patten, 78, was luckier than others who arrived at this teeming hospital, east of London: She had not yet been wheeled into a hallway.

For months, doctors at Queen’s have been forced to treat people in a corridor because of a lack of space. As the ambulances kept pulling up outside, the doctor supervising the E.R., Darryl Wood, said it was only a matter of time before nurses would begin diverting patients into the overflow space again.

“We’re in that mode every day now because the N.H.S. doesn’t have the capacity to deal with all the patients,” Dr. Wood said.

Despite her ordeal, Mrs. Patten was sympathetic. Decades ago, she said, the National Health Service saved her husband’s life when he had a heart attack. “It’s got to cope with a lot more people,” she said. “You can’t be grumpy about it.”

Her stoicism captures the reverence that Britons have for their cradle-to-grave health system, but also their rueful sense that it is broken.

As it turns 75 this month, the N.H.S., a proud symbol of Britain’s welfare state, is in the deepest crisis of its history: flooded by aging, enfeebled patients; starved of investment in equipment and facilities; and understaffed by doctors and nurses, many of whom are so burned out that they are either joining strikes or leaving for jobs abroad.

Interviews over three months with doctors, nurses, patients, hospital administrators, and medical analysts depict a system so profoundly troubled that some experts warn that the health service is at risk of collapse.

“Doctors and nurses face an endless stream of patients filling beds,” said Matthew Trainer, the chief executive of the N.H.S. trust that runs Queen’s and another nearby hospital, the King George. “For the clinical staff, that removes a sense of hope — that sense that what you’re doing matters.”

More than 7.4 million people in England are waiting for medical procedures, everything from hip replacements to cancer surgery. That is up from 4.1 million before the coronavirus pandemic began in 2020.

Mortality data, exacerbated by long wait times, paints a bleak picture. In 2022, the number of excess deaths rose to one of the highest levels in the last 50 years, and those numbers have kept rising, even as the pandemic has ebbed.

In the first quarter of 2023, more than half of excess deaths — that is, deaths above the five-year average mortality rate, before the pandemic — were caused by something other than Covid-19. Cardiovascular-related fatalities, which can be linked to delays in treatment, were up particularly sharply, according to Stuart McDonald, an expert on mortality data at LCP, a London-based pension and investment advisory firm.

Proliferating labor unrest only adds to the crisis, throwing hospitals that were already barely coping into near paralysis. While Mrs. Patten waited for a bed at Queen’s, doctors were picketing outside, protesting starting wages that are comparable to those earned by baristas working at Pret-a-Manger, a sandwich chain in the hospital’s lobby.

Seeking to solve the problem, Prime Minister Rishi Sunak last month announced a 15-year plan to recruit and train 300,000 nurses and doctors, budgeting 2.4 billion pounds (about $3 billion) for the first five years. But critics point out that the plan does not fund wage increases, the only surefire way to prevent workers from leaving.

The fate of the N.H.S. matters beyond Britain. Spiraling health care costs are bleeding public finances in almost every country, regardless of their political systems. The N.H.S. has always managed to deliver a level of care that justified its giant footprint in British public life, and it is hard to imagine a vibrant Britain if the service is not stabilized.

Politically, however, Britain’s fiscal austerity exacerbated the system’s failings. Covid exposed a legion of problems — including poor management and corroded facilities — that had been incubating inside the service since Conservative-led governments began curbing budget increases in 2010.

Health care spending rose by an average of less than 2 percent a year from 2010 to 2019, compared with 5.1 percent from 1998 to 2008. Britain spent less a year per person on health care than the wealthiest European Union countries during the decade of austerity, and now has fewer doctors and hospital beds per capita than its European neighbors. Its capital investment lagged the bloc’s average by $41 billion, according to the Health Foundation, which tracks the industry.

That has led to horror stories like doctors in a hospital outside London discovering dirty water from a leaky pipe in the ceiling dripping onto a circuit board that controls high-tech surgical equipment.

“Austerity has made matters a lot worse,” said Nigel Edwards, the chief executive of Nuffield Trust, a health research organization. “There’s been lots of salami-slice savings over the years, which has made the system much more fragile.”

No mainstream politician proposes to privatize the N.H.S.: The specter of the inequitable U.S. health system still horrifies many Britons. And in some ways, the service remains a marvel, one of the world’s most comprehensive, taxpayer-funded health care providers — “free at the point of delivery,” in the words of its utopian motto. It still offers annual physical exams, mammograms, vaccinations and other services at a level that visiting Americans find impressive.

Indeed, jaundiced observers say the N.H.S. is perpetually in crisis. But this time, the problems are of a different order, magnified by Britain’s faltering economy and its convulsive, post-Brexit politics. Experts say its model of universal access has become unsustainable, and there is no clear blueprint to reinvent it.

These problems are compounded by a breakdown in primary care, which has made it all but impossible for many people to get an appointment with their family doctor. With a shortage of general practitioners and nowhere else to turn, the E.R. has become the first stop for millions of sick Britons.

The interconnected nature of the N.H.S.’s problems — financing, staffing, case load, efficiency — makes simple fixes impossible. And because of its hallowed status as a national treasure, any efforts at root-and-branch change quickly run up against political resistance.

“It has become this albatross around our necks,” said Sally Davies, the master of Trinity College at Cambridge University, who served as the chief medical officer of England from 2010 to 2019. “You tinker with it at your peril.”

“The N.H.S. became the nation’s religion,” she added, “but it’s actually a National Sickness Service.”

With Dolly Parton’s office-worker anthem “Nine to Five” squawking from a speaker, a group of young doctors rallied next to a traffic circle outside Queen’s Hospital. They brandished banners that said, “£14/hour is not a fair wage for a junior doctor,” and waved at motorists, some of whom honked as they drove past.

It was mid-March, the first three-day walkout of a labor action that shows no sign of being resolved (a five-day strike, their longest yet, began on Thursday). The junior doctors — qualified physicians who are still in clinical training — have been seeking a 35 percent wage hike, which they say is needed to counteract a more than 25 percent cut in real wages since 2008.

In this season of strikes, the junior medics have been joined by senior doctors, nurses and ambulance workers. They all list the same grievances: long hours, relentless pressure and pay that has failed to keep pace with months of double-digit inflation.

With junior doctors striking, Queen’s pressed more experienced physicians to replace them, resulting in quicker diagnoses that briefly reduced E.R. waiting times. Reassigning the doctors came at a cost to other treatment, however. The hospital was forced to cancel 495 surgeries and 4,731 outpatient appointments.

“It looks like we’re coping,” said Mr. Trainer, the chief executive of the hospital trust, “but it’s a bit like the Tube system coping by closing a third of its lines.”

With more than 700 beds, Queen’s serves 800,000 people in three ethnically diverse boroughs that sprawl northeast of London. Though only 17 years old, the hospital, with its four squat circular brick buildings, already looks as tired as its staff.

Beyond the immediate crisis, Mr. Trainer said, the N.H.S. risks losing the next generation of doctors and nurses.

Max Berrill, 32, a trainee in internal medicine, said he and his colleagues routinely pulled 12-hour shifts, answering phones that rang every 10 seconds and treating frustrated patients.

Facing a decade of training in those conditions, some of his friends were abandoning the N.H.S. for jobs in Australia or New Zealand, he said. That exodus is an acute problem for a service that was already plugging a shortage by recruiting doctors from abroad, and it is not limited to the N.H.S.

The number of full-time general practitioners in England has declined steadily in recent years. If current trends continue, there will be a shortfall of about 8,800 family doctors by 2031, according to the Health Foundation.

“Nearly everyone loves the part of the job that involves treating patients,” said Dr. Berrill, taking a break from his roadside protest. “But the system has thrown up so many barriers to prevent you from doing that.”

During the darkest days of the pandemic, people gathered once a week to cheer and bang metal pots for the N.H.S. Children colored “Thank you N.H.S.” signs that were placed in the windows of 10 Downing Street. Boris Johnson, the former prime minister who was treated for Covid at an N.H.S. hospital, was among those who turned out to clap.

Protecting the health service has become an article of faith for British leaders of all parties. Mr. Sunak, who has made shorter wait times one of the five bedrock goals of his government, regularly reminds Britons that his father was a physician and his mother a pharmacist.

“When I talk about the N.H.S.,” he said in January, “I’m not just talking about a prized public service, I’m talking about my family’s life calling.”

Such devotion was not inevitable. In the service’s early decades, Britons were wary of public health care, fearing it would meddle in their relationships with their family doctors. Those suspicions crested in the 1980s with the free-market revolution of Margaret Thatcher.

Yet rather than being privatized, the N.H.S. survived the Thatcher years. That was partly because its defenders shrewdly contrasted it with health care in the United States, playing up America’s soaring costs, deep inequities and vast number of uninsured.

But more important, the champions of the N.H.S., in research institutes, academia and the news media, developed a multiyear public-relations campaign that transformed the service into a quasi-sacred institution, so revered that its birthday was celebrated with a service at Westminster Abbey.

“They deliberately plugged it into British national identity,” said Andrew Seaton, a historian at Oxford University who has just published a book, “Our N.H.S.: A History of Britain’s Best-Loved Institution.” “It involved this cultural dynamic, making the N.H.S. seem integral to British culture.”

That triumph of marketing has created a predicament for politicians: They feel forced to be cheerleaders for a system that is eroding before their eyes, yet the most obvious solution — throwing piles of money at it — is no longer economically feasible in an era of ballooning budget deficits.

Experts periodically float ideas like privatizing parts of the service or charging fees for some treatments, which might make people less quick to go to the E.R. for minor health issues. Sajid Javid, a Conservative former health secretary, has proposed changing its funding base from taxes to an insurance-based system, like that used in Germany.

But Mr. Edwards of the Nuffield Trust said there was little evidence that the service’s problems stemmed from how it was funded. Other high-income countries have had woes with their health systems.

“I doubt there will be an appetite for changing the funding model or changing the ownership of the hospitals,” Mr. Edwards said. “The risk, then, is they try to play with the train set, which is what incoming governments like to do.”

For all of the doom-saying about the N.H.S., there are things that still work, like the physicals and mammograms. And the hospitals themselves are experimenting with new ways to treat patients more efficiently to shorten waiting times.

That kind of adaptation is taking place at Queen’s, where Mr. Trainer pointed to some hard-won gains — or, as he calls them, “green shoots.” The percentage of patients with serious illnesses or injuries who are treated within four hours of being admitted increased from its low point of 30 percent in February to 48 percent in May, its best performance since August 2019.

That is largely thanks to a new same-day emergency care unit in the E.R. Intended for people with less serious issues, it allows the hospital to discharge more patients without having to get them a bed.

At the King George, the smaller sister hospital of Queen’s, Gerald Merritt, a retired bus driver, was patient as doctors prepped him for a knee replacement one morning. He had waited six months for the operation, but that was two months less than he waited to have his other knee replaced in 2018.

“Everybody would love to have it done tomorrow,” said Mr. Merritt, 69, who attributed his failing knees to a lifetime of rock climbing and hill walking. “But you’re prepared to put up with a wait.”

 

An hour later, Mr. Merritt, under a spinal anesthetic, chatted amiably with a doctor, while on the other side of a curtain an orthopedic surgeon drilled into his knee. He is one of about 500 people who will get knee and hip replacements this year, a high volume that is possible only because the surgery unit is walled off from E.R. patients that clog the operating rooms at Queen’s.

That level of improvement shows that adjustments on the fly can produce a quick fix, but there is usually another problem waiting around the corner. At the King George, doctors cannot discharge patients quickly enough because there is nowhere to send them for longer-term therapy.

That is yet another weak link in the chain — and one that is out of its control. In Britain, local councils, not the National Health Service, are responsible for social care. Years of budget cuts have left them stretched and not up to the task.

Given the need to overhaul primary care and social care, some experts argue the best thing the N.H.S. can do is simply run its hospitals better. At Queen’s, even with the recent improvements, patients suffering from mental health issues can be stranded in the emergency room for more than 36 hours.

“Forget about big ideas, like ‘let’s introduce fees,’ and focus on the basics,” Mr. Edwards said. “You can ensure they’ve got functioning computers so they don’t spend 15 minutes logging on.”

In the E.R. at Queen’s, nobody had the luxury to ponder long-term fixes. In one bed, Michelle Scanlan, 54, was waiting to be treated for a gash on her face from falling on a glass coffee table. Next door, Kaushik Bhatt, 67, was waiting for a bed after feeling faint because of low blood sugar.

In the resuscitation unit, which handles the most unstable patients, Dr. Wood, the E.R. doctor, took a break after checking on Tony Eaton, 48, a worker on the London Underground who was recovering from a hypoglycemia attack.

It was a comparatively peaceful moment in a job that rarely has them, and Dr. Wood was in a reflective mood.

“I come from South Africa, where it’s tough and we see a lot of trauma,” he said, after pausing to pick up a ringing phone. “But it doesn’t compare to this. There’s just too much that’s hitting us.”

https://www.nytimes.com/2023/07/16/world/europe/uk-nhs-crisis.html 

 

More Mothers Are Dying. It Doesn’t Have to Be This Way.

Dr. Veronica Gillispie-Bell is an OB-GYN and associate professor for Ochsner Health in New Orleans.

 

After Tori Bowie, an elite athlete, died in May, the reality of the health risk to Black women posed by childbirth was once again in the spotlight. The maternal mortality rate for Black women in America is, according to the Centers for Disease Control and Prevention, 2.6 times that for white women.

Now a recently published study in the medical journal JAMA has revealed that the U.S. maternal mortality rate — already the highest among peer nations — has increased for all racial and ethnic groups. Maternal outcomes in the United States are a public health crisis, and they are only getting worse. We know the data. We need to focus on the solutions.

As a practicing OB-GYN and medical director of Louisiana’s Maternal Mortality Review Committee, I understand not only the problem, but also the solutions. To ease the U.S. maternal health crisis, we must improve systems of care, improve clinical quality of care and address social determinants of health. In the United States, we have a health care system that does not serve all populations equitably. Black women are more likely to bear the brunt of structural factors that limit access to care in the form of transportation, child care and economic stability. Even when Black women are able to access health care, we are not always provided the same quality of care as our white counterparts. But there are pathways to improvement.

Some of the increase in the rate of maternal deaths can be attributed to changes in data collection. The addition of a “pregnancy check box” to the U.S. Standard Certificate of Death in 2003 led to better detection of maternal deaths that otherwise might have been missed, although it may have also introduced some overcounting, according to a C.D.C. report. But this does not account for the disproportionate maternal deaths experienced by Black, American Indian and Alaska Native mothers.

The United States spends a larger portion of its gross domestic product on health care than any other high-income country, yet our infant and maternal health outcomes are among the worst. We continue to invest in a system that is broken.

Because the United States is the only wealthy country that does not guarantee health coverage, many patients come into pregnancy with chronic medical conditions that have not been diagnosed or managed before pregnancy, including hypertension, diabetes and heart conditions. Among the leading causes of pregnancy-related deaths between 2017 and 2019 were cardiovascular conditions.

In 2021, 41 percent of births in the United States were financed by Medicaid, with rates ranging from 21 percent in Utah to 61 percent in Louisiana. However, in many states, insurance coverage under Medicaid ends 60 days after birth, leaving mothers uninsured and with no access to care. Fifty-three percent of maternal deaths occur between seven days and one year postpartum, demonstrating that the period to intervene to prevent deaths extends at least a year, and maybe longer. Under federal law, states have the option to extend Medicaid to one year postpartum. As of this month, 36 states have enacted the extension. Extension of Medicaid to one year ensures insurance coverage to address those chronic illnesses, such as cardiovascular conditions and diabetes, that increase the risk of maternal death.

Insurance coverage is only one piece of the puzzle. We must also address the physician shortage in the United States, specifically the shortage of OB-GYNs. The Bureau of Health Workforce estimates that by 2030, there will be a demand for 52,660 OB-GYNs but a supply of only 47,490, leaving a deficit of 5,170 physicians, with the impact worst in the West and the South.

Those numbers most likely underestimate the decrease; 40 to 75 percent of OB-GYNs report some form of professional burnout from patient load, malpractice litigation and other demands on time. According to the March of Dimes, 2.2 million women of childbearing age live in a maternity care desert — an area with virtually no access to birth centers or obstetric providers.

To address this shortage, we must incorporate midwives into obstetric care. Midwives are trained health care providers equipped to give prenatal care and deliver infants, allowing obstetricians to focus their care on patients who are at higher risk for morbidity and mortality. When midwives are involved in obstetric care, patients have lower C-section rates and decreased rates of preterm birth. However, among high-income countries, the United States has some of the lowest rates of midwives per 1,000 live births.

As an OB-GYN who has been practicing for 15 years, the way I was trained to treat many conditions, including hypertensive disorders of pregnancy, is no longer recommended. Doctors and other providers are not always aware of these changes. Much like the general population, pregnant women and new mothers need medical care that is evidence-based to ensure good health outcomes.

The Alliance for Innovation on Maternal Health, or AIM, is a quality improvement initiative designed to put in place and support best practices to reduce maternal morbidity and mortality. AIM in combination with state-based perinatal quality collaboratives, or P.Q.C.s, use patient safety bundles — evidence-based practices to ensure readiness, response and recognition for some of the leading causes of maternal morbidity and mortality — to ensure hospitals and providers are giving quality care. Through P.Q.C.s, states have seen fewer severe complications from hypertension and hemorrhaging and reduced rates of unnecessary C-sections. As of May, at least 27 states had C.D.C.-funded P.Q.C.s, and all states except Wyoming are enrolled in AIM. The Centers for Medicare and Medicaid Services has created the “birthing friendly” designation for hospitals participating in structured quality improvement programs and establishing patient safety bundles. To improve clinical quality of care, all birthing facilities should work to receive this designation.

Maternal outcomes are not determined by health care alone. What we call social determinants of health — where we live, work and play — also affect health outcomes. Social factors affect about half of health outcomes. When we think about maternal mortality, we should also look to economic stability, education access, health care access, neighborhood and the built environment and community.

Generations of racial residential segregation supported by unfair lending practices for home buying have perpetuated inequities for Black Americans. In minority neighborhoods, there is less access to health care and there are food deserts and environmental factors such as factories that have been linked to various negative health outcomes, including preterm births. Add to this decreased access to transportation, which leaves these mothers and families further removed from care.

Social determinants of health also play a critical role in the year after birth. A report from the Commonwealth Fund comparing maternal care in 11 wealthy countries found that the United States is the only one that does not guarantee home visits in the postpartum period. Ours is also the only high-income country that does not ensure paid maternity leave.

Social determinants of health contribute to the disparities we see, but they are not the only factor. A Black woman with a college degree is 1.6 times as likely to die as a result of pregnancy or childbirth as a white woman with less than a high school diploma. Even when we adjust for socioeconomic factors, Black women still suffer. We know of countless accounts, including my own, of Black women presenting for medical care and being ignored.

Why do we ignore the voices of Black women? Unconsciously, we in the medical field have developed biased beliefs about Black women based on stereotypes. There is a biased belief that Black women are overly loud and demanding and that we can take more pain than our white counterparts. A study has shown that some medical residents believe that Black people have thicker skin, and therefore do not feel pain in the same way as other racial groups. In the same study, participants who endorsed such false beliefs were less likely to prescribe appropriate pain medicine. Such biases create inequities in health care delivery.

We know the problems driving the maternal health crisis, and we know what we could be doing to improve the situation. No mother should ever go into childbirth fearful that the cost of bringing in a life will be the loss of her own.

https://www.nytimes.com/2023/07/16/opinion/reduce-maternal-mortality-strategies.html 

 

Opinion: Let’s refocus on public health care solutions

Opinion: Rather than allow unfair access to care, let’s refocus on public solutions that will actually reduce wait times for all and overcome the challenges facing our health care system.

Author of the article:
Dr. Bernard HoDevon Wilton - Vancouver Sun - May 10, 2023
 

On April 6, 2023, the Supreme Court of Canada dismissed the Cambie Surgeries Corporation’s appeal, putting an end to a 14-year-long legal saga that threatened to undermine our nation’s public health care system and its core principle: that access to medical care must be based on need, not one’s ability to pay.

The corporation and its CEO, Dr. Brian Day, aimed to overturn three key provisions of B.C.’s Medicare Protection Act (MPA), which they argued violated the charter rights of patients waiting for care. In 2020, after four years of submissions and consideration, this claim was rejected by the B.C. Supreme Court, and again by the B.C. Court of Appeal in 2022
Doctors in B.C. have always had the option to not enrol in the provincial plan (MSP). Non-enrolled physicians in B.C. can charge patients out of pocket (even for services and procedures that would normally be covered under the public plan) so long as those services are not provided in a hospital or community care facility. But for many years, enrolled doctors working at Cambie Surgeries Corporation contravened B.C.’s law by billing both the province and their patients.

https://vancouversun.com/opinion/op-ed/opinion-lets-refocus-on-public-health-care-solutions 

 

J&J sues in latest bid to halt Medicare drug price negotiations

-
Johnson & Johnson (JNJ.N) sued the U.S. government on Tuesday, becoming the latest drugmaker seeking to block a program that gives the Medicare government health insurance plan the power to negotiate lower drug prices.

The pharmaceutical industry says the drug price negotiation program under President Joe Biden's signature Inflation Reduction Act law will curtail profits and compel drugmakers to curb development of groundbreaking new treatments.

With Americans paying more for prescription medicines than any other country, the Biden administration hopes to save $25 billion annually by 2031 by having Medicare negotiate prices for some of the costliest medicines used by its beneficiaries, who are 65 and older.

U.S. drugmakers Bristol Myers Squibb (BMY.N) and Merck & Co (MRK.N) as well as the U.S. Chamber of Commerce and the industry lobby group the Pharmaceutical Research and Manufacturers of America have also sued the government over the plan. The Chamber of Commerce has sought an injunction to stop its implementation.

The U.S. Centers for Medicare and Medicaid Services (CMS) in September is expected to select the first 10 drugs to target for negotiations with settled prices set to take effect in 2026.

"As the Secretary has already made clear, we will vigorously defend the President’s drug price negotiation law, which is already helping to lower health care costs for seniors and people with disabilities. The law is on our side," a spokesperson for the U.S. Department of Health and Human Services said in a statement.

J&J's pharmaceutical unit Janssen filed its complaint in U.S. District Court for the District of New Jersey. It broadly follows the other related lawsuits, arguing that the program is unconstitutional and amounts to "confiscation of constitutionally protected property."

"The government is forcing Janssen to provide its innovative, patented medicines on pricing terms that by law must be significantly below market prices," the company said in a statement.

The lawsuit also argues that the law violates the U.S. Constitution's First Amendment guaranteeing free speech by compelling the company to make statements it believes are false and misleading, including that the prices set under the program are fair.

https://www.reuters.com/legal/jj-sues-us-govt-halt-medicare-drug-price-negotiation-plans-2023-07-18/ 

 

The Overlooked Reason Our Health Care System Crushes Patients


Several years ago, I was called urgently to our small obstetric triage unit because a pregnant patient was very sick. At the beginning of her third trimester, she had come in with back pain and a 103-degree fever. Her heart was racing, her blood pressure was dangerously low, and her oxygen levels were barely normal. In sentences broken by gasps for air, she told us her belly was tightening every few minutes — painful contractions, three months before their time.

Our team was concerned about pyelonephritis, a kidney infection that can develop from a urinary tract infection and can progress quickly to sepsis or even septic shock.

Within minutes, a team was swarming the triage bay — providing oxygen, applying the fetal heart rate and contraction monitor, placing IVs. I called the neonatal intensive care unit, in case labor progressed, to prepare for a very preterm baby. In under an hour, we had over a dozen people, part of a powerful medical system, working to get her everything she might need.

Breathing quickly behind her oxygen mask, my patient explained that she had noticed symptoms of a urinary tract infection about four days ago; she had gone to her doctor the next day and had gotten an antibiotics prescription. But the pharmacy wouldn’t fill it — something about her insurance, or a mistake with her record. She tried calling her doctor’s office, but it was the weekend, and she couldn’t get through. She read on the internet to drink water and cranberry juice, so she kept trying that. She called 9-1-1 in the middle of the night when she woke up and felt as if she couldn’t breathe.

This is the story of our medical system — quick, massive, powerful, able to assemble a team in under an hour and willing to spend thousands of dollars when a patient is sick.

This is also the story of a medical system that didn’t think my patient was worth a $12 medication to prevent any of this from happening.

This patient’s story is a result of the space between the care that providers want to give and the care that the patient actually receives. That space is full of barriers — tasks, paperwork, bureaucracy. Each is a point where someone can say no. This can be called the administrative burden of health care. It’s composed of work that is almost always boring but sometimes causes tremendous and unnecessary human suffering.

The administrative burden includes many of the chores we all hate: calling doctor’s offices, lining up referrals, waiting in the emergency room, sorting out bills from a recent surgery, checking on prescription refills.

On a recent average Wednesday, I saw several patients who had been unable to get crucial supplies or medications, or who missed appointments because of administrative burden. One had taken a precious morning off from work to ferry documents between a Medicaid office and her pharmacy to prove that she did not, in fact, have alternate insurance, and therefore her diabetic supplies should be covered. A pack of glucose test strips had cost her a small co-pay — and likely most of a day’s lost wages. That’s still cheaper than a hospital stay for a diabetic coma, depending on who’s paying.

There’s a general sense that all that unpaid labor required to get medical care is increasing. This is in part because as health costs spiral upward, health plans have tried to find incentives to steer treatment to reduce costs. These incentives can be a crucial part of managing costs in a country that spends about twice as much on health care, as a percent of its economy, as other high-income countries.

Sometimes administrative burden is a result of a good-faith effort to assist patients. For instance, a well-meaning rule by medical leadership to try to best utilize clinic resources can add delays for some patients. Sometimes a pharmacy wants to help a patient avoid a large bill, but doing so requires a long back-and-forth with clinic staff and the insurance company.

At the same time, creating administrative burden is a time-honored tactic for insurance companies. “When you’re trying to incentivize things, and you don’t want to push up the dollar cost, you can push up the time cost,” said Andrew Friedson, the director of health economics at the Milken Institute.

Administrative burden can work as a technique to keep costs down. However, part of the problem, Dr. Friedson said, is that we don’t count the burden to patients, and so it doesn’t factor into policy decisions. There’s nobody measuring the time spent on the phone plus lost wages plus complications from delayed care for every single patient in the United States. A recent study co-written by Michael Anne Kyle, a research fellow at Harvard Medical School, found that about a quarter of insured adults reported their care was delayed or missed entirely because of administrative tasks.

This burden falls most heavily on those who can least afford it: vulnerable people like cancer patients, those with complex medical conditions or those with a chronically ill child. I’ve observed that this burden splits along racial, ethnic and socio-economic lines. These tasks are more difficult for those who have hourly jobs, who don’t speak English as their first language or who can’t read complex documents easily. For many Medicaid patients, even just getting or staying enrolled in their insurance coverage can create hours of extra work that delay care.

For some patients, such delays will lead to serious consequences — and increased costs for the entire system. For my patient, the days of waiting for an antibiotic turned her easily treatable U.T.I. into a more serious infection that required a prolonged hospitalization and could have given us a very preterm baby, with attendant lifelong costs. That’s clearly not the way to save money.

There are some possible solutions. Dr. Kyle raised the idea of simplifying the paperwork that health care requires, for example, requiring all companies to use a universal form for medication approvals.

Another idea would be to follow the lead of private insurance companies that in rare cases provide a care coordinator to some patients with certain high-expense diagnoses such as cancer. One day, there could be a coordinator within the medical system who could act as a guide through the administrative maze. However, this work isn’t easily billable — reimbursement for care coordination and filling out forms is more difficult and less lucrative than for things such as delivering babies and performing ultrasounds, though the time spent may be the same and the necessity just as acute. Until this work is more universally billable, there will be limited support for this solution.

One of the first steps to any comprehensive solution would be a true accounting of the costs of administrative burden. Maybe we in the medical system do have to start counting up the hours patients and providers spend on the phone, in waiting rooms and filling out forms. That would be difficult: It’s not a metric the health care industry is used to evaluating. But it’s not harder than doing the work itself, as patients do.

My patient with the kidney infection stayed in the hospital for several days of IV antibiotics. Her vital signs improved and her contractions stopped. On her day of discharge, she asked us to hold off on taking out her IV. She was willing to initiate her discharge only once she had her outpatient prescriptions, those antibiotic pills, in her possession. She said that she trusted us, the medical team in the hospital. She felt we had saved her life and kept her baby safe. She just wasn’t sure she could trust the rest of the system to do the same.

https://www.nytimes.com/2023/07/20/opinion/healthcare-bureaucracy-medical-delays.html